My phone won’t connect to cellular data and I am unable to call out or receive calls.
Why won’t my phone connect to cellular data so I can send and receive calls?
iPhone 12 Pro Max, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Why won’t my phone connect to cellular data so I can send and receive calls?
iPhone 12 Pro Max, iOS 16
"I am now able to use Wi-Fi, but can’t make or receive calls"
-------
Troubleshooting Calls:
A. Start Here: If you can't Make or Receive Calls on your iPhone - Apple Support
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
"I am now able to use Wi-Fi, but can’t make or receive calls"
-------
Troubleshooting Calls:
A. Start Here: If you can't Make or Receive Calls on your iPhone - Apple Support
B. "No Service":
Is "No Service" shown on the top-left corner of your screen? If so, go here to fix that: If you See No Service or Searching on your iPhone or iPad - Apple Support
C. Install a Cellular Update:
It might be prompting you for a cellular update to install. So, go here for that. Update your carrier settings manually on your iPhone or iPad - Apple Support
D. Update the iOS Using a Computer:
"Why won’t my phone connect to cellular data so I can send and receive calls?"
-------
Troubleshooting "No Service":
Is "No Service" shown on the top-left corner of the screen?
What may have Happened:
I am now able to use Wi-Fi, but can’t make or receive calls
My phone won’t connect to cellular data and I am unable to call out or receive calls.