Facial recognition issue

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro

If the issue persists, after performing all the steps provided in the above support articles, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Dear user,

Thank you for bringing this to our attention. We apologize for the inconvenience caused. Can you please provide us with more details about the device and software you are using? We will do our best to assist you in resolving this facial recognition issue.

Best regards,

[Your Name]