You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air start up problem

So I just got my MacBook Air and I began the classical start up selcting the region and language etc. Then this strange message pops in "Rossum Czech Republic s.r.o wants to configurate and administrate your computer from distance" and it asks for a token so I can continue activation.

The laptop came in its original package and the seller says he has no idea what is this.

Did somebody have some similar experience?

MacBook Air (M1, 2020)

Posted on Apr 3, 2023 2:35 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 2:53 AM

This seems like that this computer is company issued and managed by the system administrator of the company it is issued from.

Have you bought the computer second hand? If so, ask the seller if this Mac is the property of a company


If not, contact the shop you bought it from

1 reply

MacBook Air start up problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.