Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

``keyboard not responding and cursor frozen

my keyboard stopped responding and cursor is frozen. I've tried rebooting in safe mode plus a few other suggestions offered via the internet but no success. I am using an external keyboard and mouse now.


Posted on Apr 3, 2023 11:12 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 3, 2023 11:18 AM

What Mac model and year are you using?

What macOS version are you running?

Find that info by clicking the Apple menu () at the top-left of your screen and then select About This Mac.


Assuming it's wireless, have you changed or charged the battery of the keyboard and/or mouse?


Try resetting the NVRAM. The NVRAM is a special memory section on your Mac that stores data that persists even when the Mac is shut off, such as volume settings and screen resolution - it's the information the computer uses to maintain settings after a reboot. You may have to do this several times because sometimes that's what it takes to stick. Press and hold the keys at startup until you hear the Mac chime 3-4 times, then release.


Reset the NVRAM


How to Reset NVRAM / PRAM on your Mac - Apple Support

2 replies
Question marked as Top-ranking reply

Apr 3, 2023 11:18 AM in response to mrscjg

What Mac model and year are you using?

What macOS version are you running?

Find that info by clicking the Apple menu () at the top-left of your screen and then select About This Mac.


Assuming it's wireless, have you changed or charged the battery of the keyboard and/or mouse?


Try resetting the NVRAM. The NVRAM is a special memory section on your Mac that stores data that persists even when the Mac is shut off, such as volume settings and screen resolution - it's the information the computer uses to maintain settings after a reboot. You may have to do this several times because sometimes that's what it takes to stick. Press and hold the keys at startup until you hear the Mac chime 3-4 times, then release.


Reset the NVRAM


How to Reset NVRAM / PRAM on your Mac - Apple Support

``keyboard not responding and cursor frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.