After update 16.03

How do I recover lost contacts after this update

iPhone 14 Pro Max, iOS 16

Posted on Apr 3, 2023 10:57 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2023 2:22 PM

Hey rip1958,


If you're missing contacts on your iPhone after updating, there are a few things that could have caused that.


Contacts can be stored in an account rather than directly on the device. So if you have removed any email accounts that were previously associated with the device, that could explain the missing contacts. You may also want to check to ensure that contacts are still enabled for any accounts you have set up on your device. You can find the steps for that here: Manage and delete contacts on your iPhone or iPad - Apple Support


"An iPhone showing the Add Account screen 

Set up your contacts account

You can set up your email accounts to share contacts with the Contacts app. If you have a contacts account, like a business or school directory, you can set that up, too.

  1. Go to Settings > Contacts > Accounts.
  2. Tap Add Account.
  3. Tap the service that you have an account with. Or tap Other to set up a contacts account, like an LDAP or CardDAV account.
  4. Enter your information and password.
  5. Tap Next.

If you have multiple accounts set up in the Contacts app and want to see contacts for a specific one, open Contacts and tap Lists in the upper-left corner.

An iPhone screen showing how to turn on Contacts for your Gmail account 

Turn Contacts on or off for an account

Want to add or remove all of the contacts from an account that you already set up? Just turn Contacts on or off for that account:

  1. Go to Settings > Contacts > Accounts.
  2. Tap the account that has contacts that you want to add or remove.
  3. To add contacts, turn on Contacts. To remove contacts, turn off Contacts, then tap Delete from My iPhone.

An iPhone showing the Default Account screen 

Choose a default account to add new contacts

If you set up multiple accounts in the Contacts app, you can choose a default account to add new contacts to:

  1. Go to Settings > Contacts > Default Account.
  2. Choose an account."


Thanks!



1 reply
Question marked as Top-ranking reply

Apr 6, 2023 2:22 PM in response to rip1958

Hey rip1958,


If you're missing contacts on your iPhone after updating, there are a few things that could have caused that.


Contacts can be stored in an account rather than directly on the device. So if you have removed any email accounts that were previously associated with the device, that could explain the missing contacts. You may also want to check to ensure that contacts are still enabled for any accounts you have set up on your device. You can find the steps for that here: Manage and delete contacts on your iPhone or iPad - Apple Support


"An iPhone showing the Add Account screen 

Set up your contacts account

You can set up your email accounts to share contacts with the Contacts app. If you have a contacts account, like a business or school directory, you can set that up, too.

  1. Go to Settings > Contacts > Accounts.
  2. Tap Add Account.
  3. Tap the service that you have an account with. Or tap Other to set up a contacts account, like an LDAP or CardDAV account.
  4. Enter your information and password.
  5. Tap Next.

If you have multiple accounts set up in the Contacts app and want to see contacts for a specific one, open Contacts and tap Lists in the upper-left corner.

An iPhone screen showing how to turn on Contacts for your Gmail account 

Turn Contacts on or off for an account

Want to add or remove all of the contacts from an account that you already set up? Just turn Contacts on or off for that account:

  1. Go to Settings > Contacts > Accounts.
  2. Tap the account that has contacts that you want to add or remove.
  3. To add contacts, turn on Contacts. To remove contacts, turn off Contacts, then tap Delete from My iPhone.

An iPhone showing the Default Account screen 

Choose a default account to add new contacts

If you set up multiple accounts in the Contacts app, you can choose a default account to add new contacts to:

  1. Go to Settings > Contacts > Default Account.
  2. Choose an account."


Thanks!



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After update 16.03

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.