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User profile for user: Mr_David_Hamilton
Mr_David_Hamilton Author
User level: Level 1
4 points

iPhone 11 will not boot

Ok so my son gave me his Iphone 11 now that he has upgraded. Unfortunately this is the first apple product I own and my first. so he explained to me that I needed to download Itunes to my computer so I can factory reset and download 16.4 ios. So I downloaded Itunes and started the update, but I did not factory reset it. Well it started the update download and it got about 7/8ths completed then all of a sudden an error message came up (I don't remember what the code number was) and the download stopped. Now thew phone wont boot and is stuck on a screen where it shows a usb cord and apparently I am supposed plug it into a computer/laptop. Well when i do so nothing happens probably because I don't have a mac I only have a pc please help me get this phone running properly thank you.



[Edited by Moderator]

Posted on Apr 3, 2023 3:53 PM

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User profile for user: sberman
sberman
User level: Level 10
268,347 points

Posted on Apr 3, 2023 3:58 PM

Well, before giving the iPhone to anyone else, your son should have done this.

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If he did, you would likely not have needed iTunes or any computer.


Anyway, have him do that now, then if a computer is still required and an error occurs:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support



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User profile for user: sberman
sberman
User level: Level 10
268,347 points

Apr 3, 2023 3:58 PM in response to Mr_David_Hamilton

Well, before giving the iPhone to anyone else, your son should have done this.

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If he did, you would likely not have needed iTunes or any computer.


Anyway, have him do that now, then if a computer is still required and an error occurs:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support



Reply

iPhone 11 will not boot

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