Safari issues with iOS 16.4?

Question

Level 1

22 points

Safari issues with iOS 16.4?

Hi there!

Is your access to Outlook.com affected by the 16.4 update?

For me, since I updated the iOS, I cannot handle my mail Outlook.com using Safari...

Sometimes I can see the new email, but cannot open it. Sometimes I cannot delete messages. I need to log in more than once to do a reading or deletion. Sometimes I can see just a blank page.

I decided to install Chrome and compare. No issues with the rival browser...

Definitely, something is happening between Safari 16.4 and Outlook.com...

: (

Posted on Apr 4, 2023 5:25 AM

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Answer 1

JacobTPM

Level 1

8 points

Apr 13, 2023 8:40 AM in response to jack-serres

Hey, I'm a web developer who maintains a forum and a handful of my users are describing something very similar since upgrading to Safari 16.4. They find themselves unexpectedly signed out often. It's happening to iOS and MacOS users, but only those on Safari 16.4 (or 16.4.1).

From what I can tell, Safari 16.4 is sometimes failing to send all cookies to my server. This causes my server to "correct" the user's session by signing them out. That sounds very similar to what you're experiencing. I've talked about it in this thread on the Apple Developer forums.

Safari 16.4 seems to lose session … | Apple Developer Forums

It feels to me like there's a bug.

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Answer 2

mingoslkd

Community Specialist

Apr 7, 2023 9:28 AM in response to jack-serres

Hi there jack-serres,

If a certain website is not loading as expected in Safari on your iPhone, recommendations outlined in this article can resolve what's happening: If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch

If you are trying to view your email on your iPhone, you can also set up this account with the Mail app using these steps Add an email account to your iPhone, iPad, or iPod touch:

1. Go to Settings > Mail, then tap Accounts.

2. Tap Add Account, then select your email provider.

3. Enter your email address and password.

4. If you see Next, tap Next and wait for Mail to verify your account.

5. If you see Save, tap Save.

Take care!

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Answer 3

jack-serres Author

Level 1

22 points

Apr 8, 2023 1:53 AM in response to mingoslkd

Hi @mingoslkd

Thanks for responding. After following the tips from the article, what helped was, in fact, the 'turn-off and turn-on' thing. That reminded me the famous quote from IT Crowd.

Gosh... so basic and yet so forgotten steps.

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Answer 4

jack-serres Author

Level 1

22 points

Apr 10, 2023 12:06 PM in response to WHLParkstone

Hi @WHLParkstone,

More: I realized that it happens only when I access my personal email account (Outlook.com).

When accessing my corp account webmail, which is based also on Microsoft platform, I don't see the issue happening.

Frustrating... but I keep using Chrome for my personal account.

I hope one day they will realize something is broken and have it fixed with a new release.

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Answer 5

jack-serres Author

Level 1

22 points

Apr 15, 2023 1:47 AM in response to JacobTPM

@JacobTPM, thanks for your post.

Note that, in my case, it happens only with Outlook.com access, both tested in regular and private modes. And I'm not kicked out of the session, that apparently is kept 'alive'. Just tested many other accesses, also in both regular and private modes, and in all cases, there is always a positive response from Safari browser. As I mentioned, even when accessing my work mail, which uses the Microsoft mail platform, the issue is not observed...

But glad that you shared your feedback. Apple may need to look into this urgently. We don't know how many other servers out there are affected by this.

Cheers and peace.

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Answer 6

jack-serres Author

Level 1

22 points

Apr 8, 2023 7:16 AM in response to pogster

Hi @pogster

What a ****... I really wanted to understand what is going on here.

Before 16.4 I was able to handle my mail (Outlook.com) on Safari with no issues.

No sure I need to remove and reinstall the app... that would be my last shot.

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Answer 7

jack-serres Author

Level 1

22 points

May 13, 2023 3:35 AM in response to jack-serres

I tested the usual attempt to access Outlook.com on a new iPhone: same behavior. Is there any serious channel to make Apple devs clearly aware about the issue?

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Answer 8

jack-serres Author

Level 1

22 points

May 20, 2023 2:54 PM in response to jack-serres

16.5 is up and running, but the issue with Outlook.com is yet to be fixed…

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Answer 9

jack-serres Author

Level 1

22 points

Apr 8, 2023 5:36 AM in response to jack-serres

Actually, it won't fixed the issue after all.

After switching off and on, the first new access to Outlook.com went well, but then, after closing the browser and trying it again, the issue is back.

As I mentioned in the beginning, the issue is not observed when running Chrome.

I quit using Safari...

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Answer 10

Cysi

Level 1

8 points

May 22, 2023 3:51 PM in response to jack-serres

I’ve been having the same issue. I honestly thought it was my phone until i came across your comment. I’ve tried turning the phone on & off, deleted caches/history and nothing has helped. I hope they fix this bug soon because it’s really frustrating.

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