1.
Contact Apple Support directly, they will help you clear your Apple Account balance, click -> Get Support
Fill in the field >Tell us what's happening<
2.
See -> Check your Apple Account balance -> Check your Apple Account balance – Apple Support (UK)
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If you have an Apple Account balance that you can’t use
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
If you then want to change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region ->
Change your Apple ID country or region – Apple Support (UK)
Please check ⤵️
1.
If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support, click -> contact Apple Support for help.
2.
If your Apple ID is locked or disabled -> If your Apple ID is locked or disabled - Apple Support (CA)
-> Get a verification code and sign in with two-factor authentication
Get a verification code and sign in with two-factor authentication - Apple Support
If you have followed all the steps and instructions and if you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)