email ? mark

All of a sudden when opening up my emails all of them come in with first a big box and a ? in the middle. I have to scroll down to read some of the email content.

iMac 27″, macOS 13.2

Posted on Apr 4, 2023 3:07 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2023 7:49 PM

Start with this of M1 or M2 Mac...


On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Restart normally.


Start with this if IntelMac...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

1 reply
Question marked as Top-ranking reply

Apr 4, 2023 7:49 PM in response to 2Yrkez

Start with this of M1 or M2 Mac...


On your Mac, choose Apple menu  > Shut Down.

Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.

Press and hold the power button on your Mac until “Loading startup options” appears.

Select a volume.

Press and hold the Shift key, then click Continue in Safe Mode.

The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.


Restart normally.


Start with this if IntelMac...


Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.


Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

email ? mark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.