NO SOUND IN VIDEOS WHEN RINGER IS OFF

When I’m on social media or trying to listen to a video while my ringer is turned off because I don’t want to hear notifications but I still want to hear sound from everything else it’s not working but when I turn my ringer on that’s the only time my other volumes for different things are able to work.

iPhone SE, iOS 16

Posted on Apr 4, 2023 6:09 PM

Reply
1 reply

Apr 5, 2023 2:04 AM in response to zahria32

If you are experiencing an issue where videos on your iPhone have no sound, then try these steps...


  1. Check the volume level: Make sure the volume on your iPhone is turned up and not muted. You can check this by using the volume buttons on the side of your iPhone or by going to "Settings" > "Sounds & Haptics" and adjusting the volume slider.
  2. Check the mute switch: Make sure the mute switch on the side of your iPhone is not turned on. If it is, toggle it off to allow sound to play.
  3. Check the app settings: If you are experiencing this issue with a particular app, check the app's settings to make sure the sound is not turned off.
  4. Update your iPhone: Make sure your iPhone is running the latest version of iOS. You can check for updates by going to "Settings" > "General" > "Software Update".
  5. Check for headphones or other audio devices: If you have headphones or other audio devices connected to your iPhone, disconnect them and try playing the video again.
  6. Restart your iPhone: Try restarting your iPhone by holding down the power button until the "slide to power off" slider appears. Slide the slider to turn off your iPhone, then hold down the power button again to turn it back on.


If the issue persists, it may be a hardware problem and you should contact Apple Support or take your iPhone to an authorized service provider for further assistance.







This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

NO SOUND IN VIDEOS WHEN RINGER IS OFF

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.