You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ScreenTime Password

When I go to turn off ScreenTime because I forgot my password it doesn’t give me an option to choose “Forgot Password.” What do I do now?

Posted on Apr 4, 2023 6:20 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2023 4:35 AM

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;
  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode;
  • If you are part (member) of Family Sharing, ask the Organizer.

If you meet ALL above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

6 replies
Question marked as Top-ranking reply

Apr 6, 2023 4:35 AM in response to elicia164

These are the minimum requirements to reset the ScreenTime passcode:

  • The device must run iOS/iPadOS 13.4 or later;
  • You must know the Apple ID & Password that were used to set up that ScreenTime Passcode;
  • If you are part (member) of Family Sharing, ask the Organizer.

If you meet ALL above requirements, these are the instructions:--> If you forgot your Screen Time passcode – Apple Support


Shouldn't be this case, you need to erase that device following these instructions (even if related to the passcode to lock/unlock device's screen):--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

The bad news is that you cannot restore data from a backup, since the ScreenTime passcode would come back in.

Regards

Giulio

Apr 4, 2023 8:42 PM in response to elicia164

elicia164 Said:

"ScreenTime Password: When I go to turn off ScreenTime because I forgot my password it doesn’t give me an option to choose 'Forgot Password.' What do I do now?"

--------


Troubleshooting a Locked iPhone:


Hold it Right There!

Being Locked Out...

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through 

Apr 6, 2023 4:55 AM in response to TheLittles

you can follow these steps to reset it:


  1. Go to Settings > Screen Time.
  2. Tap on "Change Screen Time Passcode."
  3. Select "Forgot Passcode?"
  4. Enter your Apple ID and password when prompted.
  5. Follow the on-screen instructions to reset your Screen Time passcode.

If you are unable to reset your Screen Time passcode using these steps, you may need to erase your device and set it up as new. This will erase all data on your device, so be sure to back up any important information before proceeding.

To erase your device and set it up as new, follow these steps:

  1. Go to Settings > General > Reset.
  2. Tap on "Erase All Content and Settings."
  3. Enter your passcode if prompted.
  4. Tap on "Erase iPhone" or "Erase iPad" to confirm.
  5. Set up your device as new, including setting a new Screen Time passcode.



ScreenTime Password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.