“We're sorry, but we’re unable to find your coverage information at this time. Please try again later.”

DenzAL02 Said:

"fortunately, all process shows up the same serial and model number, therefore everything is good. thank you and that gave me a relief."

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You are most welcome.

It's Time to Contact Apple Support:

That that being the case, contact Apple Support on your own part. Ask them what exactly is going on here. Performa screensharing session with them, if necessary, to show this to the firsthand form YOUR perspective.

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with yo

DenzAL02 Said:

"i have my macbook air m1, i decided to check the coverage on my support site and showing "We're sorry, but we’re unable to find your coverage information at this time. Please try again later.” but if i check on a website called icheckcoverage there is a purchase date and a coverage warranty date showing on my macbook air m1. please help and resolve the problem. thanks."

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Contact Apple Support:

All that is having issues appears to be the Weather app as of this post: See this Link: Apple - Support - System Status. So, contact Apple Support, asking them where this all stands. Elsewise, try it again later, as instructed.

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• NOTE: Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with yo

DenzAL02 Said:

"thanks and btw, is my case a red flag or not? like is my macbook air m1 really original? do i need to be worried with this issue? or this is really normal and some users also experiencing this kind of issue?"

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Verifying a Genuine Mac:

1. Get the Serial Number: Find your Mac Model Name and Serial Number - Apple Support
2. Enter the Serial Number here: https://checkcoverage.apple.com/.
3. View the Results: If all shows up as the same model, then you are fine. If not, then something is wrong here, and a red flag should be made, and that is likely why you are getting the issue of device coverage.