Attempts made to fix:
Problem is occurring on both iPhone and iPad
Help!!!!!
iPad Pro, iPadOS 16
Okay. Thanks for clarifying the steps that you’re following.
We’re literally on the “same page”, using system-native functions. We’re both following the same procedure to create a PDF from an email.
Given that your issue consistently affects some email messages - and not others - the cause will be the email content itself. Mail can be formatted in many ways; some contain text with inline images - while others may use HTML (or similar) like a rendered webpage. It is this latter category that is likely to be the source of your problem.
As I cannot replicate your problem, I clearly haven’t found a received email message that triggers the issue that you describe. Clearly it would be inappropriate for you to attempt to share any of your received email messages here. As such, you will have the task of identifying the common factor for the email messages that are causing you difficulties.
You mention that you also see the problem with email messages that you are sending. Are these received messages that you are forwarding - or new email messages that you have drafted from scratch? If affected messages that you draft replicate the problem, what in your draft email causes the issue to materialise?
Okay. Thanks for clarifying the steps that you’re following.
We’re literally on the “same page”, using system-native functions. We’re both following the same procedure to create a PDF from an email.
Given that your issue consistently affects some email messages - and not others - the cause will be the email content itself. Mail can be formatted in many ways; some contain text with inline images - while others may use HTML (or similar) like a rendered webpage. It is this latter category that is likely to be the source of your problem.
As I cannot replicate your problem, I clearly haven’t found a received email message that triggers the issue that you describe. Clearly it would be inappropriate for you to attempt to share any of your received email messages here. As such, you will have the task of identifying the common factor for the email messages that are causing you difficulties.
You mention that you also see the problem with email messages that you are sending. Are these received messages that you are forwarding - or new email messages that you have drafted from scratch? If affected messages that you draft replicate the problem, what in your draft email causes the issue to materialise?
I’m out of ideas.
You might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
I’m unable to replicate the issue that you describe using iOS/iPadOS 16.4.
Please describe the exact steps that you are following to create the PDF file, from email, on your devices.
The effected emails can be new, forwarding, reply all, drafted, sent via way external to the mail app (server). It appears to happen when there are more lengthy emails written. If I go onto the server to print from there, I don’t have any problems. I have also tried to print emails I have sent by going into the sent items folder itself and can still have the same problems.
I’m going to try deleting the mail app, reset to factory settings, download the app and see if that will fix it.
I have just stopped using the mail app.
Too many issues and simple things like picking font, sending with importance etc
I must say I’m glad they finally added the ability to do a scheduled send for an email.
It doesn’t appear to happen on all emails.
Both sent and received emails effected.
iOS/iPadOS are both 16.4
Screenshot below are the steps I’m following.
Mail app cutting off right side of emails when printing/saving as pdf
