I have a disc stuck in an external Superdrive and it won't acknowledge it or eject it

I have an external superdrive connected to a 2021 MacBook Pro and it won't eject the disc. I've tried restarting holding down the trackpad and using the terminal command mentioned before but nothing works.

Any suggestions would be great!

Posted on Apr 5, 2023 7:53 AM

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Question marked as Top-ranking reply

Posted on Apr 6, 2023 8:31 PM

burkjack Said:

"I have a disc stuck in an external Superdrive and it won't acknowledge it or eject it: I have an external superdrive connected to a 2021 MacBook Pro and it won't eject the disc. I've tried restarting holding down the trackpad and using the terminal command mentioned before but nothing works. Any suggestions would be great!"

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Troubleshooting Superdrives:

See if something below solves this. If so, report back which one.


Some thoughts:


A. Is there a SuperDrive even seen?:

To Find Out:

  1. Go to: Apple menu
  2. Select: About this Mac
  3. Click: System Report... button
  4. View: Hardware on left-column
  5. Click: Disc Burning
  6. Confirm if a Superdrive is Even Seen


B. Try Using a New Administrator User:

See what happens when you create a new Administrator User and login to it and perform and eject. If it works, then it is something misconfigured in your current user.


C. Connect to a Different Computer:

Connect this to a difference computer, seeing if you can get it out.


D. See if Something Here Helps:

QUICK TIP: EIGHT WAYS TO FORCE EJECT A DISC FROM YOUR MAC’S OPTICAL DRIVE - macsales.com

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3 replies
Question marked as Top-ranking reply

Apr 6, 2023 8:31 PM in response to burkjack

burkjack Said:

"I have a disc stuck in an external Superdrive and it won't acknowledge it or eject it: I have an external superdrive connected to a 2021 MacBook Pro and it won't eject the disc. I've tried restarting holding down the trackpad and using the terminal command mentioned before but nothing works. Any suggestions would be great!"

-------


Troubleshooting Superdrives:

See if something below solves this. If so, report back which one.


Some thoughts:


A. Is there a SuperDrive even seen?:

To Find Out:

  1. Go to: Apple menu
  2. Select: About this Mac
  3. Click: System Report... button
  4. View: Hardware on left-column
  5. Click: Disc Burning
  6. Confirm if a Superdrive is Even Seen


B. Try Using a New Administrator User:

See what happens when you create a new Administrator User and login to it and perform and eject. If it works, then it is something misconfigured in your current user.


C. Connect to a Different Computer:

Connect this to a difference computer, seeing if you can get it out.


D. See if Something Here Helps:

QUICK TIP: EIGHT WAYS TO FORCE EJECT A DISC FROM YOUR MAC’S OPTICAL DRIVE - macsales.com

Apr 6, 2023 8:08 PM in response to burkjack

Can you connect the optical drive to another Mac or even a Windows PC to attempt to eject the disc?


Make sure to connect the optical drive directly to the Mac in case the drive is not receiving enough power. You can also try connecting the drive to a powered dock/hub, but this won't work for an Apple SuperDrive which must be connected directly to the Mac.


Does the optical drive have a manual eject lever? Usually they are triggered using a paper clip. Check with the manufacturer of the optical drive on whether such a manual eject exists.


Otherwise the optical drive may have failed. In that case, the only way to retrieve the disc may be to open up the optical drive to manually remove the disc.


Apr 6, 2023 8:44 PM in response to burkjack

DVD player app has an eject DVD command. It is under the Controls menu.

Did you give the eject that a try?

They are very sensitive to power. No hubs, no extension cables. Direct short USB cord to USB port on Mac is needed. But they only need on cable.

I bought a Pioneer bluray/dvd recorder that has both a USB data cable and an extra USB power cable so I could use a hub.

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I have a disc stuck in an external Superdrive and it won't acknowledge it or eject it

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