New MacBook Pro M2 Max 16-in, factory sealed with fingerprints and 8 charging cycles

On March 30th, I ordered a MacBook Pro 16-in M2 from B&H Photo, excited to receive it. It arrived quickly, beautifully packaged as expected from Apple. However, I noticed fingerprints on the laptop shell and smudges on the screen. This made me question if I received a refurb instead of a new product.

I contacted B&H on April 4th, explaining my concerns. The rep was defensive, insisting fingerprints were normal due to factory testing and quality control. They emphasized that B&H has a no-return policy on computers, which seemed hard to believe considering lemon laws and reseller policies.

Despite the tainted experience, I proceeded with setting up the computer. I verified online that it was a brand new Apple product, not a refurb. I noticed the battery had 8 charge cycles before I used it. Typically, 1-2 cycles make sense for a new product due to testing and QC. This raised another warning flag.

I contacted Apple, explaining the situation and the 8 cycles. After speaking with multiple reps, a supervising tech apologized for the fingerprints and said 8 cycles meant "thorough inspection and testing." The MacBook was tested/inspected/QC at a factory in Pennsylvania. The tech suggested returning it to B&H within 14 days from purchase. However, B&H is closed for Passover observance from April 5-14, and I might face issues due to the return policy timeframe.

Initially, I was fine moving on, but then the MacBook encountered issues like the fan running full speed, service alerts, and not starting with or without a power supply. I contacted Apple again, seeking a new unit instead of a repair. Apple reps were polite and understanding but said that due to policy, repair was my only option since I purchased from B&H, not Apple directly.

The rep acknowledged that I might face difficulties returning the MacBook to B&H due to the 14-day return policy and Passover closure. My only option was to visit an Apple repair location or receive a repair box. However, living in the PA Poconos, the nearest certified Apple repair is over an hour away.

As a loyal Apple customer for 30 years, I wish they could help more, but my options seem limited. Thoughts?