I'm in the IT department for a corporation. Users leave the company without giving us password or resetting their iPhone. I've updated and restored a phone but it still is asking for their Apple Login credentials. I can't contact the user. We've removed the phone from MFM and unenrolled the phone. How do I get the phone to format and go back to factory so I can give to another employee?
[Re-titled by Moderator]
If “MFM” is really “Mobile Device Management” (with a typo), then since the iPhone was removed, it’s treated like any other iPhone - an Activation Lock cannot be bypassed… however, perhaps you can receive assistance if you have proof of purchase documentation.
How to remove Activation Lock - Apple Support
If “MFM” is really “Mobile Device Management” (with a typo), then since the iPhone was removed, it’s treated like any other iPhone - an Activation Lock cannot be bypassed… however, perhaps you can receive assistance if you have proof of purchase documentation.
How to remove Activation Lock - Apple Support
Unless the device is also in Apple Business Manager, you've got a brick. Never remove a device from MDM until you're sure it's ready to deploy again (and if it is, you can simply leave it there and reuse it).
I want to format an iPhone but it stills asks for old credentials
