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Can't change volume when audio interface Focusrite Scarlett 2i2 is connected to MacBook M1 Pro 16"

Hello! I have an issue where I can't change the volume when my audio interface Focusrite Scarlett 2i2 is connected to MacBook M1 Pro 16". The only way to change the volume is to manually turn the knob for the headphone level up or down. Otherwise, if trying to adjust it on the computer, it's at constant max volume without the possibility to change it. Anyone knows why and have a solution for this?

Posted on Apr 7, 2023 9:53 AM

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Question marked as Top-ranking reply

Posted on Apr 7, 2023 10:20 AM

JoelA95 wrote:

Hello! I have an issue where I can't change the volume when my audio interface Focusrite Scarlett 2i2 is connected to MacBook M1 Pro 16". The only way to change the volume is to manually turn the knob for the headphone level up or down. Otherwise, if trying to adjust it on the computer, it's at constant max volume without the possibility to change it. Anyone knows why and have a solution for this?


Does not sound compatible...


For your third party—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates/uninstaller


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



Focusrite Help Centre


Technical Support Contact Details


Technical Support | Focusrite Audio Engineering Ltd.




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1 reply
Question marked as Top-ranking reply

Apr 7, 2023 10:20 AM in response to JoelA95

JoelA95 wrote:

Hello! I have an issue where I can't change the volume when my audio interface Focusrite Scarlett 2i2 is connected to MacBook M1 Pro 16". The only way to change the volume is to manually turn the knob for the headphone level up or down. Otherwise, if trying to adjust it on the computer, it's at constant max volume without the possibility to change it. Anyone knows why and have a solution for this?


Does not sound compatible...


For your third party—if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates/uninstaller


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



Focusrite Help Centre


Technical Support Contact Details


Technical Support | Focusrite Audio Engineering Ltd.




Can't change volume when audio interface Focusrite Scarlett 2i2 is connected to MacBook M1 Pro 16"

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