Unable to recover password for iCloud

The verification code is sent to the devices ( iPhone / iPad ) that is not signed in with Apple ID , the account is set with two factor authentication see the article How to use account recovery when you can’t reset your Apple ID password - Apple Support

RaeBaldwin Said:

"Unable to recover password for iCloud: My 91-yr-old mother-in-law has an iPhone and an iPad, both fairly new. She has lost her passwords for iCloud.com and msn.com. [...] I should add that going into account settings to reset the password asks me to enter the current password. That’s the problem! I don’t know what it is."

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Show this to your grandma, if she gets locked out...

Troubleshooting a Locked Account:

Contact Apple Support:

Visit this Link: If your Apple ID is Locked or Disabled - Apple Support

Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.

Possible Reasons Could Include: 

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Consistent transactions
• Session Times Out
• Disobeying Terms & Conditions

So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go 
• through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

RaeBaldwin Said:

"Unable to recover password for iCloud: My 91-yr-old mother-in-law has an iPhone and an iPad, both fairly new. She has lost her passwords for iCloud.com and msn.com. [...] I should add that going into account settings to reset the password asks me to enter the current password. That’s the problem! I don’t know what it is."

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Show this to your grandma...

Resetting Apple ID Password:

Visit this Link: If you Forgot your Apple ID eMail Address or Phone Number - Apple Support