Used during setup
iPhone locked to owner I don’t really remember my Apple ID and password that were used during setup
iPhone 8 Plus
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
iPhone locked to owner I don’t really remember my Apple ID and password that were used during setup
iPhone 8 Plus
Hi MkPablo,
If you're stuck at an Activation Lock screen on your iPhone, you may have a few options to remove it.
First, see if you can recall your Apple ID and then if need be, reset your password. Your Apple ID will usually be an email address, not necessarily an @iCloud.com one, it could be any email address you used to sign up for Apple's services. If you have multiple devices, it is likely your Apple ID is currently signed into one of them. You can see how to check both on other devices and the web to find your Apple ID here:
After locating your Apple ID, if you also don't recall your password, that can be reset as well via one of the following means:
Should you need further assistance beyond that, feel free to reply to this post.
Cheers!
Hi MkPablo,
If you're stuck at an Activation Lock screen on your iPhone, you may have a few options to remove it.
First, see if you can recall your Apple ID and then if need be, reset your password. Your Apple ID will usually be an email address, not necessarily an @iCloud.com one, it could be any email address you used to sign up for Apple's services. If you have multiple devices, it is likely your Apple ID is currently signed into one of them. You can see how to check both on other devices and the web to find your Apple ID here:
After locating your Apple ID, if you also don't recall your password, that can be reset as well via one of the following means:
Should you need further assistance beyond that, feel free to reply to this post.
Cheers!
Used during setup