Maps favourites + guides disappeared post iOS 16.4.1 update

Also, Aboelens12!

This is a reply from this thread, by another user who also had this issue, and they claim these steps fixed the issue for them:

“THIS WORKED FOR ME:

from chdjparadise1 Apr 19, 2023

Go to Settings > [your name] > iCloud, and make sure that the toggle next to Maps is turned on. If it is turned off, turn it on and wait for a few minutes to see if your favorites and guides reappear...On my settings the toggle button was set to on. So, what I did was toggled the Maps off then back on waited a minute then launched the Apple Maps app and all My Guides reappeared.…”

Good Luck!

Found a fix for this. You have to turn on “Icloud Drive” go to settings> Click your name> >click “Icloud”> turn Icloud Drive on.

This worked for me and all my guides and saved places came back!

hope this helps 🙌

Lost all mine too, woke up this morning to find all 185 work locations had vanished. Tried everything it said online but all failed. Software was 16.1.1 at time of incident. Updated phone to 16.6 and all is fixed. Weren’t on the work postcodes guide I had made but found them if you click on your initials top right corner in maps and then click on guides and they were under all places. From there you can select all and re add them to your selected guide

I had the same problem that my favorite window is gone. After talking to Apple Japan several times, the last guy suggested me to add any of my histories to Favorites. BINGO! My favorite window appeared again with the one added address. Hopefully, your lost guides may appear again.

I also complain first 3 guys didn't propose any effective advice, instead, some of them proposed to contact the device company with CarPlay feature, in my case it was Toyota. It is always not easy to solve the problem, when two parties are involved.

I was just lucky to had a contact with an Apple guy, who searched many places to solve the problem.

I still prefer Apple products. Long time Mac user for more than 30 years in Japan.

I got all mine back, follow the steps:

Go to Maps

Click your profile

Click Guides > All Places > Edit > Select All > Add To > Create a New Guide folder

I was losing my $h1t over this so I hope this reaches a lot of people and resolve the issue!

If your Apple Maps favorites and guides disappeared on your iPhone, then please check the following:

1. Check iCloud Sync: Make sure that you are signed in to iCloud on your iPhone, and that iCloud syncing is turned on for Maps. To do this, go to Settings > [your name] > iCloud, and make sure that the toggle next to Maps is turned on. If it is turned off, turn it on and wait for a few minutes to see if your favorites and guides reappear.
2. Check Apple ID: Ensure that you are signed in with the correct Apple ID on your iPhone. To check this, go to Settings > [your name] and verify that you are signed in with the correct Apple ID.

Need more info,

1. If you have multiple devices the same may have been deleted on some other device (Mac/iPad etc.
2. Are you sharing your Apple ID with others?

Ive got a little trick!

this has happened to me so many times, I've stopped counting. I have no idea how I get so lucky to have them come back because by the responses I've read, not everyone is as lucky as I am..

This is what has worked for me:

--Do everything everyone has already said with pushing volume UP, DOWN, then hold volume up + lock button to turn the phone off on some kind of "system reset"

--Once the phone is back on, make sure you are properly logged into your iCloud, go to settings, your name, iCloud, and make sure Maps is toggled on to be using iCloud.

--Delete the Apple Maps and reinstall in from the App Store.

**This did the trick the FIRST time.

HOWEVER. Not always. What I recommend MORE THAN ANYTHING is to share the guide (or guides) with yourself via email so that when this happens again, you can click the link from the email and in my experience, maps then gets triggered and gets its **** together.

**To do so, when you are on maps and you scroll down to see your guide, slide to the left and use the share button to either email or copy (and paste in an email).

If you are able to get your guides back with the first few steps-- hallelujah!

But if you have to restart your guide, keep this in mind for when you add more to the guide with time, since I am unsure of how the guide will populate after clicking the emailed link. It may only bring back the guides that were saved at the time of sharing them with yourself.

I try to remember to email it to myself once a month or two since this happens to me too frequently and I use them as I travel for work.

Hope This Helps-- Best of Luck!!!!

sash_mdy Said:

"Maps favourites + guides disappeared post iOS 16.4.1 update: Hello, all my Apple Maps favourites and guides that I had created disappeared posts recent update to iOS 16.4.1, anyone else facing the same issue? Appreciate inputs on how I can fix this issue, thanks!"

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No. I have not come across this.

Report this Bug to Apple:

Do your Part: These are user-to-user forums. Apple rarely reads these forums on their own time as it is. So, provide Apple with feedback on this.  Apple wont get back to you directly, but the more they hear of this, the more they will know what is going on, and what needs to be fixed.

To Provide Feedback:

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: that this all stated after installing an update. Include the URL of this thread.
4. Proceed form there as necessary

This also happens to me. Each time my iPhone is restarted, everything disappears from Maps.

I suggest everyone refrain from restarting their device, unless it’s necessary, until this issue is fixed.

So, while you may be able to restore your guides and favourites from iCloud, they would be deleted again the next time you restart your device.

Everyone should also report the bug Here.

You can also Contact Apple for support and service - Apple Support.

Fingers crossed for a timely resolution!

Marykw13 wrote:

this has happened to me multiple times. i'm very annoyed. there is no connection to updates. it just happened again today within the course of me using my phone like normal. one minute they were there, the next they weren't

Unfortunately, this very annoying issue has not yet been resolved. It has been recommended to use another Map App until this issue is fixed, to avoid losing important travel data, etc.

Some options include: Google Maps, Waze, and so on.

Please tell Apple about this issue here: Feedback - Maps for iOS and iPadOS - Apple

Have a nice day!

Hello Aboelens12!

For assistance with this, please see: Restore your iPhone, iPad, or iPod touch from a backup - Apple Support.

I hope this is helpful. Good Luck!

Go to settings, click your name, click Icloud, turn on “Icloud drive”. They should come back.

I’m so sad, this happened to me too with this update and I’ve lost EVERYTHING! Over 100 places in my guides lost 😭 and I’ve tried everything! Maps was already turned on for sync/back up so I have no idea why this is happening. I tried deleting the app and redownloading it, I restarted my phone, went back into iCloud settings to turn it off and then back on and still to no avail. I’ve been with Apple support and they can’t even seem to figure out what’s happening. I’m so sad as most of these places were really hard to find 🥺😔

im on the phone now with apple support and they are transferring me to engineering to report this issue. no resolution yet but they will get back to me. i’ve lost 200 favorites + guides

and yes do your part to report it to them online or in support with a phone call. the more feedback or calls the faster they will work.

i did a feedback bug report also

ty kindly

debbie5555 Said:

“As of this date, Apple does not have a resolution for this issue. Ensure that you contact them directly in order for them understand this issue is affecting many users.”

———-

Get the Word Out:

Quite frankly, I never really use Maps. Digging deep into this, I do not see it there, myself. So, do as I’ve recommend all along: Report this as a Bug to Apple: See my pervious reply.

Based on Perianal Experience.

For the past few weeks, Apple is pretty inclined to contact others regarding this situation. So, leave them feedback, seeing if they get back to you firsthand.