Maps favourites + guides disappeared post iOS 16.4.1 update

As of this date, Apple does not have a resolution for this issue. Ensure that you contact them directly in order for them understand this issue is affecting many users.

Have you tried updating to iOS 16.6?

SergL2023 Said:

"Sravankra, your solutions do not work. This is an internal problem that Apple has not yet been able to resolve. Fingers crossed they figure it out."

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Do your part by reporting it to Apple. See my above reply.

After IOS16.4.1 update every time the phone is powered down then restarted the maps program forgets all favorites, recents and all guides. I’m screwed. Also the map program seems to keep running even after ending the route and closing the app thereby sucking up data. That’s why I powered the phone off and back on losing all my saved data. I repeatedly created a guide, cycled phone off and back on and each time the guide was gone along with the most recent destination used to create the guide. Looks like Apple really blew it this time. I had guides for bike trailhead parking that will be very hard to duplicate.

SergL2023 Said:

"Sravankra, your solutions do not work. This is an internal problem that Apple has not yet been able to resolve. Fingers crossed they figure it out.: However, my concern is that I cannot see Maps in my iCloud. I go to Settings > My Name > iCloud > Manage Account Storage, but I don’t see Maps. Why is this?"

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Getting an Item Back:

Either something is misconfigured, or it has gone missing somehow. Note that you cannot just delete a builtin app. So, report it. But, one major thought to get this back...

Reset to Factory Settings:

If this is on on going issue, back up what need be(i.e. upload photos to iCloud), and then set up your iPhone, anew, as if you were to sell it. Perform as interacted here, including the backup creation: What to do Before you Sell, Give Away, or Trade in your iPhone, iPad, or iPod touch - Apple Support

sash_mdy Said:

"Reported as a bug, case ID opened, Apple contacted me but clueless how to fix it, last reply I got was "...we suggest you keep the device updated...". Clearly they have no idea what to do about it. a) Just updated to 16.4.1 (a) - same issue. b) If you force restart the device - same issue, all favourites + guides gets wiped."

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👍 Thanks for doing your part. It will help many, for certain.

About these Calls:

That's what feedback is all about --they(Apple's Developers) want to know of bugs, and when intrigued by the insights the see on a reports, they want to research a few things. So, thanks again for doing your part.

I had many conversations with Apple during the first week of April, when I lost all my map destinations while on a cross country trip. As of this week they have not fixed the problem. Anytime you restart the phone all favorites are lost unless you have them backed up on Apple’s cloud. Obviously Apple does not care. Just switch to Google maps.

a new glitch - Reminders no longer alert you even though all the settings tell it too. There is an old programmer’s axiom; “Every attempt to repair program bugs will result in a net INCREASE in the number of bugs.” I think Apple (and most programming) has reached that point.

If Apple can’t figure out, how do we continue to use Apple Maps, if we can’t depend on it to hold our data.

I have a follow up with Apple Support on Thursday. Fingers crossed they provide a solution.

Hello TheLittles!

This has also happened to me. I was wondering why my Maps looked so empty, then I stumbled across this thread, and sure enough, everything the OP said was true for me.

However, my concern is that I cannot see Maps in my iCloud. I go to Settings > My Name > iCloud > Manage Account Storage, but I don’t see Maps. Why is this?

Hello Apple_kan!

As you may or may not know, Apple is not here in the Community. So the most we can do, is to leave Product Feedback, and hope Apple will look into this issue soon.

It certainly is an unpleasant experience. Try restoring your Map info from iCloud. You will find instructions somewhere in this thread.

Good Luck!

Just finished texting with Apple Support, (very lovely, helpful folks), and they said for further assistance with this issue that I’m/we’re having, I will have to contact a Senior Advisor, and I was provided with a phone number. So, I will let you know the results of that conversation, when I have the opportunity to do so.

Hello guys!

In this thread, a user experiencing the Guides, etc. disappearing problem shared screenshots of a conversation with Apple. I will quote the Apple Representative below:

”We're sorry to hear that Guides have been removed from your Maps app. Unfortunately, if the Guides have not appeared after ensuring your iCloud settings are correct it is unlikely they will. WE apologize for any inconvenience.“

So, I guess we accept Apple’s apology, as difficult as this is, and move on. And if I can move on, I’m sure anyone can. I would be willing to wager anything that I was one of those most affected by this issue. Many, many, MANY very important guides, favourites, and recents were deleted. The hours upon hours of work spent creating them is unthinkable. However, I am willing to move on now, after waiting for a final response from Apple. However, I still have one last phone call to make…