Apple Event: May 7th at 7 am PT
Hello, all my Apple Maps favourites and guides that I had created disappeared posts recent update to iOS 16.4.1, anyone else facing the same issue? Appreciate inputs on how I can fix this issue, thanks!
iPhone 12
debbie5555 Said:
“As of this date, Apple does not have a resolution for this issue. Ensure that you contact them directly in order for them understand this issue is affecting many users.”
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Get the Word Out:
Quite frankly, I never really use Maps. Digging deep into this, I do not see it there, myself. So, do as I’ve recommend all along: Report this as a Bug to Apple: See my pervious reply.
Based on Perianal Experience.
For the past few weeks, Apple is pretty inclined to contact others regarding this situation. So, leave them feedback, seeing if they get back to you firsthand.
Marykw13 wrote:
this has happened to me multiple times. i'm very annoyed. there is no connection to updates. it just happened again today within the course of me using my phone like normal. one minute they were there, the next they weren't
Unfortunately, this very annoying issue has not yet been resolved. It has been recommended to use another Map App until this issue is fixed, to avoid losing important travel data, etc.
Some options include: Google Maps, Waze, and so on.
Please tell Apple about this issue here: Feedback - Maps for iOS and iPadOS - Apple
Have a nice day!
Please find below my responses:
Check iCloud Sync: Make sure that you are signed in to iCloud on your iPhone, and that iCloud syncing is turned on for Maps. To do this, go to Settings > [your name] > iCloud, and make sure that the toggle next to Maps is turned on. If it is turned off, turn it on and wait for a few minutes to see if your favorites and guides reappear.
SM: Was not turned off, shows enabled
Check Apple ID: Ensure that you are signed in with the correct Apple ID on your iPhone. To check this, go to Settings > [your name] and verify that you are signed in with the correct Apple ID.
SM: Correct, no changes
Need more info,
If you have multiple devices the same may have been deleted on some other device (Mac/iPad etc.
SM: Yes deleted on other devices too
Are you sharing your Apple ID with others?
SM: No
im on the phone now with apple support and they are transferring me to engineering to report this issue. no resolution yet but they will get back to me. i’ve lost 200 favorites + guides
and yes do your part to report it to them online or in support with a phone call. the more feedback or calls the faster they will work.
i did a feedback bug report also
ty kindly
Based on my conversations with Apple Support, I don’t have the confidence that this issue will be resolved.
I ask again, how do we continue to use Apple Maps if we can’t depend on our data not being deleted?
I have the same issue now, every time I restart the phone, maps favourites, guides completely wiped out; I switched back to Waze and Google Maps, never faced such a major letdown with them in the past 10+ years.
I just realized this myself yesterday and I’ve been trying to figure out a way to get them back. So many locations bookmarked over years I’ll never remember them all if they don’t come back. Come on Apple please come through for us!!! I hope we get our content back.
Reported as a bug, case ID opened, Apple contacted me but clueless how to fix it, last reply I got was "...we suggest you keep the device updated...". Clearly they have no idea what to do about it. a) Just updated to 16.4.1 (a) - same issue. b) If you force restart the device - same issue, all favourites + guides gets wiped.
Someone from Apple did actually call me, and said they saw my post here! I hope those who said the same thing has happened to them have also been contacted! Though sadly I don’t see a fix for this happening, at least not any time soon. I have noticed every time I shut down my phone anything I saved in maps disappears. Some kind of glitch that does need to be fixed though.
sash_mdy Said:
"Reported as a bug, case ID opened, Apple contacted me but clueless how to fix it, last reply I got was "...we suggest you keep the device updated...". Clearly they have no idea what to do about it. a) Just updated to 16.4.1 (a) - same issue. b) If you force restart the device - same issue, all favourites + guides gets wiped."
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👍 Thanks for doing your part. It will help many, for certain.
About these Calls:
That's what feedback is all about --they(Apple's Developers) want to know of bugs, and when intrigued by the insights the see on a reports, they want to research a few things. So, thanks again for doing your part.
FAVORITES saved for years disappeared without warning during the OS update. Not acceptable. Now I am scratching my head to remember some of these favorites, not a pleasant experience. Do something Apple.
Don’t bother looking for a resolution here. The data is completely lost. There is no answer being offered by Apple Support as they do not know what has caused the glitch. You need to move on and use another map app or face the same issue again in the future.
Just finished texting with Apple Support, (very lovely, helpful folks), and they said for further assistance with this issue that I’m/we’re having, I will have to contact a Senior Advisor, and I was provided with a phone number. So, I will let you know the results of that conversation, when I have the opportunity to do so.
I’ve accepted the data can’t be recovered, though still mourning the loss a bit. I’m sorry this happened to you too if you had lots of guides/locations saved over the years! It plain sucks.
However I personally would still press the issue because (for myself) I have noticed that anytime I power down my phone any locations and directions I’ve searched, saved a location to favorites, it still all wipes from my phone. 😠
Not that I even want to try to rebuild the extensive years old guides I had, but even if I did it would still be wiped from my phone, so I would hope Apple will find a fix for this to prevent it from continuously happening.
I agree with you. And I also agree that we should keep pressing the issue until resetting the device doesn’t delete the data in Maps anymore. (Yes, this also happens to me.) Yeah, it is a bummer, but I suppose there’s no use crying over spilt milk, (or data,) as the saying goes.
Found a fix for this. You have to turn on “Icloud Drive” go to settings> Click your name> >click “Icloud”> turn Icloud Drive on.
This worked for me and all my guides and saved places came back!
hope this helps 🙌
Maps favourites + guides disappeared post iOS 16.4.1 update
