Maps favourites + guides disappeared post iOS 16.4.1 update

Hello Lillsterxo!

I know Google Maps is a very good choice. Other users in this thread have referred to Waze, but I have zero experience nor knowledge with and about that app. Another “map app” which seems decent, (but offers In-App Subscriptions for all the “good stuff,”) is Sygic. The link to this app may or may not be removed. I suggest you check these suggestions out, and pick what you like.

But, I’m not sure if these other apps have the ability to save guides, like Apple Maps. It may be a feature only Apple Maps has at this point. However, if you do find something, feel free to share it with everyone here.

Have a wonderful day! 😊

Karla396 wrote:

I had many conversations with Apple during the first week of April, when I lost all my map destinations while on a cross country trip. As of this week they have not fixed the problem. Anytime you restart the phone all favorites are lost unless you have them backed up on Apple’s cloud. Obviously Apple does not care. Just switch to Google maps.

a new glitch - Reminders no longer alert you even though all the settings tell it too. There is an old programmer’s axiom; “Every attempt to repair program bugs will result in a net INCREASE in the number of bugs.” I think Apple (and most programming) has reached that point.

You know what Karla, my Reminders stopped notifying me too! I had done nothing within the settings. However, I received a message saying “You will not receive notifications from Reminder”, or something along those lines.

So had to go to: Settings > Reminders > Notifications, and then I had to turn on “Allow Notifications!”

Yes, it’s happened twice now. I thought I did something at first until I re-entered my patients addresses and they all got deleted again. It’s sucks bc I drive as a hospice social worker and trying to log into our system while away from WiFi doesn’t always price to be time efficient and I noticed it when I needed to know how to get to a home.

I hope they figure out something soon.

Sravankra, your solutions do not work. This is an internal problem that Apple has not yet been able to resolve. Fingers crossed they figure it out.

erandall2009 Said:

“Come on Apple please come through for us!!! I hope we get our content back.”

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Report this as a Bug to Apple:

Do your part by reporting it to Apple.

See my pervious reply.

Also happened to me 😞 what a let down. I have a feeling these are never going to be restored and Apple will never acknowledge it. I see some people in this thread have lost 100s of saved places.

Thank you for the response TheLittles!

However, I’m unsure of wether you understood my question.

From participating in the Community, I know that you provide this answer to users that have lost their built-in Apple Apps from their Home Screen.

But in my case, Maps has disappeared from my “Manage Account Storage” page in Settings. (See the screenshot above.)

Having made this clear, would you still recommend factory resetting iPhone, and restoring it? Or should I Contact Apple for support and service - Apple Support for further assistance?

Thank you in advance.

Based on my conversations with Apple Support, I don’t have the confidence that this issue will be resolved.

I ask again, how do we continue to use Apple Maps if we can’t depend on our data not being deleted?

I just realized this myself yesterday and I’ve been trying to figure out a way to get them back. So many locations bookmarked over years I’ll never remember them all if they don’t come back. Come on Apple please come through for us!!! I hope we get our content back.

Someone from Apple did actually call me, and said they saw my post here! I hope those who said the same thing has happened to them have also been contacted! Though sadly I don’t see a fix for this happening, at least not any time soon. I have noticed every time I shut down my phone anything I saved in maps disappears. Some kind of glitch that does need to be fixed though.

FAVORITES saved for years disappeared without warning during the OS update. Not acceptable. Now I am scratching my head to remember some of these favorites, not a pleasant experience. Do something Apple.

Don’t bother looking for a resolution here. The data is completely lost. There is no answer being offered by Apple Support as they do not know what has caused the glitch. You need to move on and use another map app or face the same issue again in the future.

I’ve accepted the data can’t be recovered, though still mourning the loss a bit. I’m sorry this happened to you too if you had lots of guides/locations saved over the years! It plain sucks.

However I personally would still press the issue because (for myself) I have noticed that anytime I power down my phone any locations and directions I’ve searched, saved a location to favorites, it still all wipes from my phone. 😠

Not that I even want to try to rebuild the extensive years old guides I had, but even if I did it would still be wiped from my phone, so I would hope Apple will find a fix for this to prevent it from continuously happening.

I agree with you. And I also agree that we should keep pressing the issue until resetting the device doesn’t delete the data in Maps anymore. (Yes, this also happens to me.) Yeah, it is a bummer, but I suppose there’s no use crying over spilt milk, (or data,) as the saying goes.

I am beyond upset about this as it was my only way to track and manage my extensive travel as well as historical information across innumerable categories. I am now at a loss for a very important event coming up. Apple doest usually mis-step like this. Just wow