Unable to view videos sent in hdr

If you're experiencing issues with your iPhone 7 Plus playing HDR videos too brightly then without knowing the settings on the sender's device I can only assume things.

1. First, check the sender's settings: It may be possible that the issue is with the sender's settings. Ask the sender to check their iPhone settings to see if they have any display or camera settings that could be affecting the video quality.
2. If the video is not taken on an iPhone then there is nothing much that can be done.

Assuming everything is Ok at the sender's end you may check the following on your device.

1. Turn off Auto-Brightness: First, check if the Auto-Brightness feature is turned on. This feature adjusts the brightness of your iPhone screen based on ambient light conditions, which can affect how HDR videos are displayed. To turn off Auto-Brightness, go to Settings > General > Accessibility > Display Accommodations, and toggle off the Auto-Brightness option.
2. Adjust Brightness: Adjust the brightness of your iPhone screen manually. Swipe up from the bottom of the screen to access Control Center, and then drag the brightness slider to a lower level until the HDR video looks more balanced.
3. Turn off HDR: If the HDR video is still too bright, try turning off the HDR feature. You can do this by going to Settings > Camera > Smart HDR and toggling it off may help.
4. Update iOS: Make sure your iPhone is running the latest version of iOS. To do this, go to Settings > General > Software Update, and if there is an update available, download and install it.

ff6959 Said:

"Unable to view videos sent in hdr: When I receive videos from an iPhone with HDR turned on my iPhone 7 Plus play s them bright"

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Troubleshooting Bright iPhone Screen and Videos:

Disable Dark Mode:

On the iPhone, perform the following to disable Dark Mode.

1. Go Here: Adjust the Screen Brightness and Color on iPhone - Apple Support
2. Scroll to: Turn Dark Mode on or off
3. Proceed from there a necessary

How do you let APPLE know about it? Is there an actual number to get a HUMAN that would actually empathize & follow thru with a solution. Im sorry if I seem skeptical BUT….help or correction from them seems mute.

[Edited by Moderator]

The issue isn't the brightness of the screen. My IPhone 7 had no trouble viewing videos shot with HDR turned on before. It was after an UPDATE that the problem reared it's ugly head. I find it deplorable that IPhone wouldn't fix this. The only reason I can think of as to why they don't is because they "broke" it on purpose. Steve Jobs wouldn't approve.

Found a workaround. My wife air-dropped a video and it plays fine. Anything received via text is overexposed. Anything airdropped plays fine.

BTW Proof it’s fixable. Apple just won’t.

hendrik316 wrote: "...Proof it’s fixable. Apple just won’t."

hendrik ~ If you haven't already, let Apple know about the problem:

iPhone Feedback

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hendrik is 100% correct 🎯… but they get away with it