The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
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We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
When I ride a bike for 30 minutes and then have a break for 4 hours in Komoot and drive back, the data under Favorites shows a bike tour of 5 hours instead of 1 hour like it’s mentioned under highlights.
This failure also effects all apps that import data from the health app which then show an incorrect 5 hour bike ride.
Is this already a known problem?
iPhone 12 mini, iOS 16
Contact the app vendor for assistance. If it's known, they'll know about it. If it's not known, they can look into it. If it's known and an Apple bug, they're in the best position to discuss the underlying issue with Apple, and/or to provide a workaround.
Contact a third-party vendor - Apple Support
Data from the App „Komoot“ are not imported right.
