Cannot connect to App Store

Question

Level 2

268 points

Cannot connect to App Store

I have some old iPods running IOS6 that are used as part of an AV system remote. They work fine. But I also have several identical iPods that I want to add the same Apps too as backups. When I sign into the App store, it tells me that my password is not good even though I get messages on my other Apple Devices that I have signed into my account and then gives me the 6 digit code to enter. But it is not possible to enter on the old iPod. So it is not possible.

Additionally, I tried to set up a new AppleID to use for these iPods, and after filling in the information, it continuously tells me that it cannot process the info and to try later. And this just continues and continues.

I know that these are old iPods and old IOS, but they are my preferred method of controlling the AV system, and I have no need to update apps. I just need to be able to add Apps to additional iPods.

Any advice? Do not tell me to buy newer devices since I have the latest iMac, iPhone 14 Pro, iPad Mini 6, AppleTV etc and just have a specific need to continue using these old iPods. The remote device they fit into will not fit newer iPods as the device was made for the particular iPod 4th generation.

Thank you

iPod touch

Posted on Apr 10, 2023 8:57 AM

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Answer 1

Lilisbuddy Author

Level 2

268 points

Apr 10, 2023 5:19 PM in response to iPod_touch_pro

While doing more searching, I found where someone posted that due to security reasons, that the iPod Touch 4th Generation can no longer connect to the App Store. This was posted by another person on the support groups, but not by Apple. If this is the case, you can continue using anything on the iPod, but since you cannot connect and if you erased it or tried to restore it, it is now a paperweight. Fortunately I have only tried to restore 2 of them.

iOS 6.1.6 - 'cannot connect to iTunes Sto… - Apple Community

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Answer 2

the fiend

Level 7

23,822 points

Apr 11, 2023 1:44 AM in response to Lilisbuddy

Lilisbuddy wrote:

While doing more searching, I found where someone posted that due to security reasons, that the iPod Touch 4th Generation can no longer connect to the App Store.

That is correct, but that does not make it a paperweight.

and then gives me the 6 digit code to enter. But it is not possible to enter on the old iPod. So it is not possible.

You add the 6-digit code to the end of your password. So if your password is "simple" and the code is 654321, you enter simple654321 with no gap. However, the same caveat as above still applies, there''s not much you can do once you get into the store.

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Answer 3

Lilisbuddy Author

Level 2

268 points

Apr 11, 2023 6:12 AM in response to the fiend

Thank you. this is what happened. I have a different AppleID for iCloud than the App Store. I tried to sign into the App Store with my App store ID using your instructions since it was the App that I wanted, and it kept saying the password was wrong. I then tried to sign into my iCloud account using your instructions and it worked. I went to the App Store and I was already now signed in with the App Store ID. Since the apps I wanted were free apps or Apps that I had gotten before with that ID, I was able to get 2 of the 3 to work. Unfortunately, the main one that I wanted for my remote was no longer available so it was not usable. But at least, I know that I am able to get into the App store using your method.

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Answer 4

Apr 10, 2023 5:07 PM in response to Lilisbuddy

Hello,

May I get a screenshot about the error so I could get a better understanding?

Cheers!

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Answer 5

Lilisbuddy Author

Level 2

268 points

Apr 10, 2023 9:38 AM in response to Lilisbuddy

Update but still an issue

I went on my computer and set up a new AppleID. It was set up and I got confirmation of it as well as being able to access it using Safari. But when I went to sign into the App store on the mentioned iPod, it tells me that my password is not good, which is the same password I used to get into the account on Safari,

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Answer 6

Apr 10, 2023 4:20 PM in response to Lilisbuddy

Hello,

Welcome to the Apple Community Forum!

Here is an Article I found that could possibly help. Apple - Support - Search

Follow the steps and read through the article.

Hope this helps!

If you need further assistance please do not hesitate to contact me here again.

Cheers!

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Answer 7

Lilisbuddy Author

Level 2

268 points

Apr 10, 2023 4:44 PM in response to iPod_touch_pro

Thanks, but your link was for many articles, not a specific one. As the iPod 4th generation is considered obsolete, I know there is no service on them, but do they also not work with the App Store anymore? When did this occur? About a year ago, I know that it worked as I added some apps to some spare iPods 4th generation so it would have had to occur in the last year.

Most articles say to upgrade the IOS, but that is not possible to go past IOS 6.16 on this model, so that is not an option. I was able to use iMazing to transfer apps to the iPod, but then once again, it asks me to sign into my account and I go thru the same thing over again. It seems now like a lost cause.

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Answer 8

Lilisbuddy Author

Level 2

268 points

Apr 12, 2023 6:12 AM in response to Lilisbuddy

Since you were able to help me get into my account on the iPod 4th Gen, can you possibly give me advice on this? I had read that if an app is no longer in the app store that you can go to updates, and purchased and your apps will show up. I did this on my iPhone 14 Pro and was able to load the app I need on it. But since it was an old app, while it will work on the old iPod, it will not work on the iPhone 14 Pro understandably.

When I do this on the iPod to look for purchased, it says loading, but before anything loads, it stops and goes to the home screen ( like if you hit the home button ). So getting to what I purchased is not possible. Any ideas?

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Answer 9

Lilisbuddy Author

Level 2

268 points

Apr 12, 2023 6:49 AM in response to the fiend

Disregard my last question. I use iMazing and had a copy of the IPA file of the app I needed. When I had added it to the iPod, it would not work as I needed to sign into the App Store which I could not do. With your instructions, I am now signed into the App Store( it appears to be permanent ), but as mentioned, the App is no longer there. But since I was signed in and also had the IPA file, it now loaded and all works fine. I have saved a copy of the IPA file for future use if needed. Your instructions have really saved me, so once again, Thank you very much.

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