You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I'm trying to sign into my daughter's iPad after a restore and it's trying to send the verification code to an old cell phone number. I've tried going the route of "can't use this #" but when I try to sign in another way it tries to send the verification code to my daughter's apple ID which I also cannot sign into online. What do I do so that she can have her iPad back?
iPad, iOS 10
While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. See "To see, add, or change your trusted phone numbers" at Two-factor authentication for Apple ID - Apple Support and How to use account recovery when you can’t reset your Apple ID password - Apple Support
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. See "To see, add, or change your trusted phone numbers" at Two-factor authentication for Apple ID - Apple Support and How to use account recovery when you can’t reset your Apple ID password - Apple Support
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
Change trusted number on daughter's Apple ID in Family Sharing
