Mail message bodies disappearing

Question

Level 1

5 points

Mail message bodies disappearing

Now, when a message comes in, it gets placed correctly into my local InBox mailbox. No problem reading the content. But after I move the message to the local mailbox relevent to its content (e.g. InBox --> Work --> Client1 --> Proposals), the message will appear in the mailbox, but when I open it, the message body is completely blank.

No matter what I do, I cannot recover the body info. Moving it back to the original local InBox doesn't restore the message, and neither does rebuilding any of the mailboxes (rebuilding, if anything, deletes the message entirely).

This is a known issue on the Internet, but I'm not seeing any movement from Apple to resolve this extremely important issue. Does anyone have any info on how to recover the missing info? I moved 50-60 important emails before being aware of this issue, and now I can't find the messages (or see any body text in those that I can find).

April 10 2023

iMac 27″, macOS 10.15

Posted on Apr 10, 2023 2:23 PM

Reply

Answer 1

BDAqua

Level 10

250,253 points

Apr 10, 2023 2:36 PM in response to spon1

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

If you're Moving eMails between an online account & an on My Mac Mailbox you can confuse things... since the Online Server cannot see out of it's own reaqlm, ie.On Your Mac.

What generally happens is the Mail Server just sees an eMail disappear not knowing where it went usually files the result in Archived or All Mail, but can result in other unknown outcomes.

Best use in your scenario is to First Copy the eMail to where you want it On My Mac, then delete it from the server.

Reply

Answer 2

BDAqua

Level 10

250,253 points

May 24, 2023 4:23 PM in response to AnnetteW

Hello,

We need to see what all is running & machine specs, a report from this will not display any personal info...

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Reply