Apple Music skips, cuts off & on rendomly & drivin me nuts!

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dbrown57 Author

Level 1

11 points

Apple Music skips, cuts off & on rendomly & drivin me nuts!

I have iphone13

ver 16.3.1

Capacity 128GB

Available 56GB

Happens with downloaded songs & streams

Bluetooth to my Prius & AirPods or no Bluetooth straight out of iPhone speakers.

This is very frustrating and has been doing this for months & months. It never cuts out for more than a second & always picks up exactly where it left off. Happens with Apple Podcast too. But, not Amazon Music or Audible, Spotify, etc.

Any ideas as to a fix? Thanks to all.

iPhone 13

Posted on Apr 11, 2023 6:00 PM

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Answer 1

Ali_E1

Community Specialist

Apr 13, 2023 3:13 PM in response to dbrown57

Hi dbrown57,

If we understand correctly, your Apple media apps like Apple Music and Podcasts will randomly skip or cut out, and you've already started some great isolation steps.

Since you've already confirmed it happens with both downloaded and streaming content, and occurs when connected to Bluetooth or played directly from the iPhone speakers, it isn't likely a network or Bluetooth connection issue.

We suggest that you start with an update to the iOS software to the latest version. This will ensure you have the latest bug fixes and security updates, and it'll allow us to isolate the software update as a possible issue if it continues. These instructions will help you update over-the-air.

Update iPhone manually

At any time, you can check for and install software updates.

Go to Settings > General > Software Update.

The screen shows the currently installed version of iOS and whether an update is available.

To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.

Update iOS on iPhone - Apple Support

Thank you for being part of the Apple Support Communities.

Kindest Regards.

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Apple Music skips, cuts off & on rendomly & drivin me nuts!

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