Panic Error on my macOS 2019 (Ventura 13.3.1)

Generally, Kernel Panics are caused by Hardware Failures or Third Party Kernel Extensions installed and used on this computer .

I am not good a reading Panic Reports though there are some other Contributors who are.

Suggest the User start with Points 1 to 4 and then Test

Still having issues, move onto Steps 5 and 6 and Test Again

Still no resolve - move onto Step 7 and follow instructions therein 

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 

3 - Does the issue present in this mode ?

4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.

7 - Download the Application Etrecheck directly from the Developer.

This is a Diagnostic Tool that makes no changes to the computer.

It makes a coherent and readable inventory of both the Hardware and Software used on the computer 

The application is free or paid from added features. 

The Report will Not Reveal Any Personal Information. 

Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<

Normally I do not reply to a User who is not the " Author " & "Owner" of this question.

But since you have taken the trouble to run the Etrecheck Application and offer the details, in good faith and hoping this will assist you with the computer issue.

Below is the outcome of what I find in the report

Q - Problem: Other problem

Q - Description: The computer constantly pings when plugged in and screen is closed.

Q - Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

A -Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions

A - Make an Appointment at the Apple Genius Bar and have them evaluate the computer

Q - Configuration profiles found - This computer may have configuration profiles installed.

Q - Configuration Profiles:

Q -   com.apple.ManagedClient.preferences

    com.google.Chrome/ExtensionSettings

A - Is this computer managed by a Company, University or associated with a Mobile Digital Management Service ( MDM )?

A - If yes, suggest contacting the IT Department for this issue including the “ pings when plugged in and screen is closed “

I backed up my files and installed Ventura again. Computer is working. The gentleman mentioned that Kernel Panic usually means hardware issue. I failed to mention that whenever the computer is closed and plugged in a continuous pinging sound happens. When I unplug the computer it stops. I’ve read other posts regarding this issue, I read a post somewhere that the pinging most likely IS a hardware issue, possibly the fan is on the brink. Any ideas. I have tried various ways to correct it not sure if there’s a “correct” way solve it myself or not.

I have the same MacBook Air and since I've "upgraded" to Ventura my computer has given me issues. Frankly something negative always happens to this computer with each "upgrade" I have Kernal Panic error as well etc., etc.,

The thing that really upsets me most about reaching out to Apple support is that automatically they (most) assume it's something I did to my computer that caused this. Their responses are usually do this, as written in their handy Mac handbook, and then it's always concluded with, "This should work...thank you very much and goodbye, have a great day."

Unfortunately I don't have Tim Cook kind of money or access to the latest devices. I actually have to find a way to make this computer run and work for me. I am not getting the help I need and this point I'm not sure any advice I get is reliable.

Here's my Mac's report, "Problem Report for Mac OS":

panic(cpu 0 caller 0xfffffff00e9b3a68): x86 global reset detected

Debugger message: panic

Memory ID: 0xff

OS release type: User

OS version: 20P4252

macOS version: Not set

Kernel version: Darwin Kernel Version 22.4.0: Mon Mar 6 19:59:22 PST 2023; root:xnu-8796.101.5~1/RELEASE_ARM64_T8010

KernelCache UUID: CED28ACE5130367D402E135444FBB735

Kernel UUID: F1917FD8-2F88-39FB-8CCA-40A668D190BA

Boot session UUID: 1F550809-DC0F-4BA1-A651-A3039BBAEB31

iBoot version: iBoot-8422.100.650

secure boot?: YES

roots installed: 0

x86 EFI Boot State: 0xb

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0xf5

x86 Previous Power Transitions: 0x405060400

PCIeUp link state: 0x89271614

macOS kernel slide: 0x19800000

Paniclog version: 14

Kernel slide: 0x0000000008680000

Kernel text base: 0xfffffff00f684000

mach_absolute_time: 0x230abc5d

Epoch Time: sec usec

Boot : 0x645b8710 0x0000c5a3

Sleep : 0x645b871e 0x000cfa45

Wake : 0x645b871f 0x000e2a59

Calendar: 0x645b8726 0x00003f47

Zone info:

Zone map: 0xffffffdc06960000 - 0xffffffe206960000

. VM : 0xffffffdc06960000 - 0xffffffdcecfc4000

. RO : 0xffffffdcecfc4000 - 0xffffffdd39c90000

. GEN0 : 0xffffffdd39c90000 - 0xffffffde202f4000

. GEN1 : 0xffffffde202f4000 - 0xffffffdf06958000

. GEN2 : 0xffffffdf06958000 - 0xffffffdfecfc0000

. GEN3 : 0xffffffdfecfc0000 - 0xffffffe0d3628000

. DATA : 0xffffffe0d3628000 - 0xffffffe206960000

Metadata: 0xffffffe3dd2c8000 - 0xffffffe3deac8000

Bitmaps : 0xffffffe3deac8000 - 0xffffffe3debf4000

Extra : 0 - 0

TPIDRx_ELy = {1: 0xffffffde2028f270 0: 0x0000000000000000 0ro: 0x0000000000000000 }

CORE 0 is the one that panicked. Check the full backtrace for details.

CORE 1: PC=0xfffffff00f8a3c78, LR=0xfffffff00f8a3c78, FP=0xffffffe206cc7ef0

Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space

Panicked task 0xffffffdd39dd6d00: 0 pages, 199 threads: pid 0: kernel_task

Panicked thread: 0xffffffde2028f270, backtrace: 0xffffffe206a87700, tid: 309

lr: 0xfffffff00f87584c fp: 0xffffffe206a87770

lr: 0xfffffff00f995cfc fp: 0xffffffe206a877e0

lr: 0xfffffff00f994cbc fp: 0xffffffe206a878c0

lr: 0xfffffff00f8395fc fp: 0xffffffe206a878d0

lr: 0xfffffff00f875288 fp: 0xffffffe206a87c80

lr: 0xfffffff00fec3634 fp: 0xffffffe206a87ca0

lr: 0xfffffff00e9b3a68 fp: 0xffffffe206a87cd0

lr: 0xfffffff00e99b604 fp: 0xffffffe206a87d30

lr: 0xfffffff00e9a4aec fp: 0xffffffe206a87d80

lr: 0xfffffff00e99db5c fp: 0xffffffe206a87e20

lr: 0xfffffff00e99ab94 fp: 0xffffffe206a87e90

lr: 0xfffffff00e7b0b40 fp: 0xffffffe206a87ec0

lr: 0xfffffff00fe145bc fp: 0xffffffe206a87ef0

lr: 0xfffffff00fe13eac fp: 0xffffffe206a87f20

lr: 0xfffffff00f8446c0 fp: 0x0000000000000000

P.Phillips—thanks for your recommendations, I sincerely appreciate this. My name is D.Reed. I sign into this discussion using my finger. I have zero idea why I am now This Should Suffice...uh dunno. I will take my computer in tomorrow. This is not a computer managed by anyone other than me, at least it shouldn't be. I'm concerned because I recently had my identity stolen, someone is using my SSN to open bank accounts or attempting to so that concerns me.

I thought a fan problem with the computer is a hardware issue?? It was suggested or I read somewhere that the pinging could be a fan on the brink. Right now, to settle my nerves, I'm contacting Apple Support regarding the management of my computer. I opened my email today to find another bank thanking me for opening an account. If this computer thinks that maybe a MDM might be running it that is scary.

Again, thanks for being considerate and freely giving your thoughts on the matters.

D.Reed

this-should-suffice wrote:

P.Phillips—thanks for your recommendations, I sincerely appreciate this. My name is D.Reed. I sign into this discussion using my finger. I have zero idea why I am now This Should Suffice...uh dunno.

My real name is more than P. Phillips.

Because I established my Apple ID Account under the name P. Phillips, anytime I sign in to any of Apple Services including here, My display Name will always be P. Phillips.

I will take my computer in tomorrow.

Good idea as a Fan is part of Hardware which is used to Blow Air through the Internals of the computer to keep it from Over Heating.

If time permits and after it has been evaluated, do post back what the outcome might be.

Genuinely interested 👍

This is not a computer managed by anyone other than me, at least it shouldn't be. I'm concerned because I recently had my identity stolen, someone is using my SSN to open bank accounts or attempting to so that concerns me.

I thought a fan problem with the computer is a hardware issue?? It was suggested or I read somewhere that the pinging could be a fan on the brink. Right now, to settle my nerves, I'm contacting Apple Support regarding the management of my computer. I opened my email today to find another bank thanking me for opening an account. If this computer thinks that maybe a MDM might be running it that is scary.

Again, thanks for being considerate and freely giving your thoughts on the matters.

D.Reed

P.Phillips, I don't know how I got this profile because I always use my real profile and finger print to sign in on this community. But I phoned support and together we found Chrome's profile install...ugh, what nasty search engine that is—every-which-way it's used. I deleted that profile. We did another system diagnostic and there are no hardware issues, and thankfully no one has access in my computer but me. The whole identity thing has me paranoid, but in a good way I guess. Let's hope that never happens to you, it's a pain in the *** and stomach—heartburn.

The pinging when the computer is closed AND plugged in is something support couldn't figure out and I'm just as dumbfounded. While she was waiting I closed the computer and sure enough the pinging didn't start, it doesn't happen right away but when it gets going it continues for a while, hence, knowing unplugging it makes the pinging stop.

We decided when the pinnings starts again to reach out with case No. to allow them hear it...she commented she was glad to have saved me a trip to Apple Genius Bar. Im not 100% convinced of that. I don't enjoy going to their Apple store unless necessary so I'll follow her suggestion and see. I did fail to mention that I still do hear the fan working from time to time, how often it should be working was confusing, i.e. I assumed it should run more frequently perhaps...I thought that was an issue but apparently not.

D.Reed

Ah, the old Google Profile thing was snuck onto the computer.

Need I say more. Not a big fan of Google Services or Software