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I just bought a new iPhone Promax 14 and pay 1 month fee for the package Apple care.
The sale man instructed me if I don’t want to continue the Apple care for next month then I should go to Apple care / manage plan to adjust it. But when I access the manage tab, there is announcement as the attachment below.
How can I cancel the package for next month?
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 16
I would either take it back to the store and get them to correct the issue (sometimes if you do not remember your Apple ID they will issue with a new one and you need to pay attention to that), or see if you can do this with a phone call:
Click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support
To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan.
Here’s what you need when you call:
- Your AppleCare agreement number
- The device serial number
- Your sales receipt
I would either take it back to the store and get them to correct the issue (sometimes if you do not remember your Apple ID they will issue with a new one and you need to pay attention to that), or see if you can do this with a phone call:
Click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support
To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan.
Here’s what you need when you call:
- Your AppleCare agreement number
- The device serial number
- Your sales receipt
Did another person buy this for you? Do you have a second ID?
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
The sale man in the Apple Store did all the stuff and I charged the credit card. I only have 1 Apple ID.
After paying I receive my iPhone and I got the email with the receipt for the phone and 1 month Apple care package.
I told the sale man that I just want 1 month Apple care then he said if I don’t want to extend the package just go to the manage plan and cancel it but what I see is so different to the guide on the internet.
i wonder as if the sale man installed to my correct Apple ID ?
How to cancel AppleCare for new iPhone?
