Can't login to Messenger app (desktop)

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Level 1

25 points

Can't login to Messenger app (desktop)

After FB sent me a notification about "suspicious activity" (login from unknown location - which was ME) I had to change my password to Facebook and Messenger. Now I can't login on the desktop app... I have deleted and re-installed the app, but it's just saying "opening" and nothing happens...

What can I do?

I also get this message but I don't know what this means:

Messenger wants to use the confidential information in Messenger desktop.v1 in your keychain.

You allow this by entering the password for the keychain "login".

What password is it asking me about?? I have entered my computer's password but it doesn't work...

MacBook Air 13″

Posted on Apr 12, 2023 6:43 AM

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Answer 1

Top-ranking reply

PeteDogg18

Level 1

8 points

Dec 15, 2023 8:35 PM in response to bszorad

Hey,

So I seem to have fixed the issue by opening the Keychain app in mac and searching for Messenger Desktop App>Access Control and removing the app thats on there. then click the (+) and navigate to the applications folder and select the Messenger app. Save changes and you should be good.

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Answer 2

Apr 22, 2023 4:31 PM in response to bszorad

You can still use FB Messenger from within your web browser. As long as you are able to log in using your browser to Facebook, Messenger will work as well.

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Answer 3

Apr 12, 2023 7:06 AM in response to bszorad

To access Keychain passwords, you generally use the same password you use to log into the computer.

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Answer 4

bszorad Author

Level 1

25 points

Apr 16, 2023 10:21 AM in response to IdrisSeabright

Thanks! I did that. But now I'm having problems again because Facebook logged me off (again) due to so-called "security issues"... I'm able to log into FB and see my Messenger in the browser, but my desktop Messenger app is not working... it says "getting started" and nothing happens. I have deleted and reinstalled the app but it didn't help...

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Answer 5

bszorad Author

Level 1

25 points

Apr 22, 2023 3:18 PM in response to IdrisSeabright

I'm wondering why it's a Facebook issue. Is Facebook the developer of the desktop app?

I'm able to open Messenger in Safari on Messenger.com. And I can click "open Messenger for Mac" in the bottom. Then the app is opening and displaying "opening" but nothing happens... I have reported this issue to Facebook. But I'm wondering because I can't be the only one having this problem with the desktop app for Mac?...

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Answer 6

May 27, 2023 4:58 PM in response to IdrisSeabright

password not working 'Messenger wants to use yiour considential information stored in "Messenger Desktop.v1" in your keychain'. I entered the password to get into my computer, but the box shakes from left to right and I cannot gain access.

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Answer 7

Apr 17, 2023 6:40 AM in response to bszorad

That's sounds like a Facebook issue. Sorry I can't help you with that.

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Answer 8

bszorad Author

Level 1

25 points

Apr 17, 2023 6:54 AM in response to IdrisSeabright

OK :-(

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Answer 9

bszorad Author

Level 1

25 points

Apr 23, 2023 4:06 AM in response to Randall_2023

Yes, fortunately Messenger works in the browser. :-) But I got used to the desktop app, because it was more handy than logging into Messenger through the browser. Thanks.

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