Apple Music

Why is Apple Music not verifying my payment method,all it does is to send me to Apple support

Posted on Apr 13, 2023 2:42 AM

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Question marked as Top-ranking reply

Posted on Apr 15, 2023 8:15 AM

Hey there, okafor128,


Thanks so much for using Apple Support Communities. We want to help you get your payment method sorted out so that you can listen to Apple Music seamlessly.


There are a number of reasons why something like this may happen, but in most cases the steps in this article will help get things working again: If your payment method is declined in the App Store or iTunes Store - Apple Support. That is why we recommend starting there, working through the steps in that resource and seeing if they help you get back up and running.


If they don't, and if you're being prompted to contact Apple Support directly then we would recommend doing just that by heading here: Get Support

If available in your region, this will allow you to work directly with an advisor to figure out why this may be happening.


We hope that this information is helpful.


​Have a great day!

1 reply
Question marked as Top-ranking reply

Apr 15, 2023 8:15 AM in response to okafor128

Hey there, okafor128,


Thanks so much for using Apple Support Communities. We want to help you get your payment method sorted out so that you can listen to Apple Music seamlessly.


There are a number of reasons why something like this may happen, but in most cases the steps in this article will help get things working again: If your payment method is declined in the App Store or iTunes Store - Apple Support. That is why we recommend starting there, working through the steps in that resource and seeing if they help you get back up and running.


If they don't, and if you're being prompted to contact Apple Support directly then we would recommend doing just that by heading here: Get Support

If available in your region, this will allow you to work directly with an advisor to figure out why this may be happening.


We hope that this information is helpful.


​Have a great day!

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