I need help with my iCloud account
For some reason on my iCloud account my ex old man user name is on there as a factor keychain set up. I’m not sure what’s going on could you please help
[Re-Titled by Moderator]
User profile for user:
JessS19
User level:
Community Specialist
Greetings Parmleyamanda2022,
We're not quite sure what you mean. If you are having issues gaining access to your Apple ID, you can try to reset your password with these steps:
"Reset your Apple ID password on the web
If you don't have a trusted device, you can reset your password on the web — but the process might take a little longer.
When possible, the web process redirects you to a trusted device. If you'll have access to one of your trusted devices soon, it might be faster and easier to reset your password then.
Reset your password at iforgot.apple.com" If you forgot your Apple ID password - Apple Support
If we have an incorrect understanding of the issue, consider offering additional details to help the community guide you to a resolution.
- What exactly is happening vs what you expect to happen?
- Which device and OS are you using?
- Do you see any error messages?
We hope this helps!
Sincerely.