Problems with Apple Music sign-in on Android after security keys are added to Apple ID

Hi,


I noticed a potential bug after adding security keys to my Apple ID. Upon login to my Apple Music on my android phone I was prompted to enter an authentication code. Normally this would pop up on my mac and I would approve the signin and get the code. When security keys are added, this is no longer the case. Instead what happens is a notification pops up on the mac saying someone is trying to sign into your account using your apple ID with two options (OK or This Wasn't Me). Clicking "OK" makes the notification go away and no code is given. Clicking "This Wasn't Me" or clicking on the actual notification takes me to the Apple ID password reset flow which also produces no code.


It is only after removing my security keys from my Apple ID that I am able to get the authentication code prompt popping up again on the mac. Not ideal so I hope this can be fixed.


Cheers

M

Posted on Apr 14, 2023 9:24 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2023 6:07 PM

Hi M-203MR,


You can retrieve the verification code that you need from System Settings on your Mac. This should help you log in on your Apple Music on your Android device.


1. Go to Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID).
2. Click Password & Security > Get a Verification Code.
On Mac, open settings to get a verification code

Get a verification code and sign in with two-factor authentication - Apple Support


Kindest Regards.


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2 replies
Question marked as Top-ranking reply

Apr 17, 2023 6:07 PM in response to M-203MR

Hi M-203MR,


You can retrieve the verification code that you need from System Settings on your Mac. This should help you log in on your Apple Music on your Android device.


1. Go to Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID).
2. Click Password & Security > Get a Verification Code.
On Mac, open settings to get a verification code

Get a verification code and sign in with two-factor authentication - Apple Support


Kindest Regards.


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Problems with Apple Music sign-in on Android after security keys are added to Apple ID

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