I forgot passcode and icloud account name

I forgot my iphone passcode and icloud account name but i know my password and the account is verified on my personal number

iPhone 12 Pro

Posted on Apr 14, 2023 9:38 AM

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Question marked as Top-ranking reply

Posted on Apr 17, 2023 6:19 PM

Hi furqan51,


Thank you for participating in the Apple Support Communities. We understand you've forgotten your passcode and your Apple ID email. You'll need to erase your iPhone to remove the passcode. This article has the steps if you have iOS 15.2 or later: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support.


"How to reset your device

If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can't follow these steps, you can use a computer to reset your device.

You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device. "


If you have iOS 15.1 or earlier you'll want to use a computer to erase your device and remove the passcode as explained here: If you forgot your iPhone passcode - Apple Support.


If you've forgotten your Apple ID email or phone number, this article has some steps that can help with locating it: If you forgot your Apple ID email address or phone number - Apple Support.


We hope this helps.


Take care.




1 reply
Question marked as Top-ranking reply

Apr 17, 2023 6:19 PM in response to furqan51

Hi furqan51,


Thank you for participating in the Apple Support Communities. We understand you've forgotten your passcode and your Apple ID email. You'll need to erase your iPhone to remove the passcode. This article has the steps if you have iOS 15.2 or later: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support.


"How to reset your device

If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode.

If you can't follow these steps, you can use a computer to reset your device.

You can only reach the "Security Lockout" screen if you have an active cellular or Wi-Fi connection and previously enabled Find My on your device. After you try to enter your password ten times, your device will either erase itself or show Security Lockout and the option to Erase [Device] without a timer, depending on how you previously set up your device. "


If you have iOS 15.1 or earlier you'll want to use a computer to erase your device and remove the passcode as explained here: If you forgot your iPhone passcode - Apple Support.


If you've forgotten your Apple ID email or phone number, this article has some steps that can help with locating it: If you forgot your Apple ID email address or phone number - Apple Support.


We hope this helps.


Take care.




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I forgot passcode and icloud account name

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