I haven't changed my iPhone 13 battery and I keep getting the 'non-genuine' battery message

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Level 1

5 points

I haven't changed my iPhone 13 battery and I keep getting the 'non-genuine' battery message

I haven't changed my 1.5 year old iPhone 13 battery ever and I keep getting the 'non-genuine' battery message. The iOS is updated. Not able to install 16.4.1. I went to the Apple Store Genius Bar yesterday. The technician said my battery had 89% life on it and he didn't believe me when I said I've never changed my battery, nor have I needed to. Is this a glitch with apple updates or a real concern?

iPhone 13

Posted on Apr 14, 2023 11:11 AM

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Answer 1

shoeluvr13

Level 6

18,505 points

Apr 14, 2023 3:45 PM in response to jekcrab

Is it saying nongenuine, or Unknown Part?

Per About genuine iPhone batteries - Apple Support

An Unknown Part message will appear if the battery installation is incomplete or if the battery:

Was replaced with a nongenuine battery
Was already used or installed in another iPhone
Isn't functioning as expected

So if it’s the unknown part error it doesn’t necessarily mean nongenuine, but can mean the battery is failing.

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Answer 2

Strapple

Level 1

87 points

Apr 14, 2023 8:55 PM in response to jekcrab

Did they open the phone and check the battery? Was the phone bought new or was it previously owned? I would maybe take it back to the Genius Bar and ask them to have a look at the battery, I don't understand why they wouldn't have done this begin with.

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Answer 3

y_p_w

Level 6

17,762 points

Apr 14, 2023 2:15 PM in response to jekcrab

It can happen sometimes. Also with the camera. They could check it physically to determine that the battery is original.

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Answer 4

jekcrab Author

Level 1

5 points

Apr 15, 2023 7:31 AM in response to y_p_w

here’s a screen shot of the msg. The apple Genius Bar wouldn’t open my phone to check the battery unless I agreed to pay for the service. The msg also says the issue may be that the battery is not functioning properly. I’m going to go back to the Genius Bar to get more answers. I troubleshooted w support over the phone for 45 minutes yesterday. One tech person suggested that I might try a forced reset. Her thinking was that the most recent software update

may have corrupted just my phone, a reset would allow me to download the most recent update w/o corruption. Before I chatted w support yesterday I was successful downloading 16.4.1. I haven’t tied a forced reset. I will later today. Currently, my phone is holding a charge but periodically turns off (black screen) for 30 sec then turns back on.

thanks for your thoughts!

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I haven't changed my iPhone 13 battery and I keep getting the 'non-genuine' battery message

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