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Important Battery Message unable to verify this iPhone has a genuine Apple battery

Battery won’t charge, battery bar stays in red. Message in settings says Important Battery Message, unable to verify this iPhone has a genuine Apple battery

iPhone XR

Posted on Apr 8, 2023 7:19 PM

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Posted on Apr 8, 2023 7:38 PM

Did you have the battery replaced recently? If yes, the shop did not install a genuine Apple battery, so nothing but trouble lies ahead. Return for a refund, since the shop was probably not Apple authorized.


If you still have the original battery in the phone, make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to have the battery checked out.

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Question marked as Best reply

Apr 8, 2023 7:38 PM in response to Confusedoldman12

Did you have the battery replaced recently? If yes, the shop did not install a genuine Apple battery, so nothing but trouble lies ahead. Return for a refund, since the shop was probably not Apple authorized.


If you still have the original battery in the phone, make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to have the battery checked out.

Important Battery Message unable to verify this iPhone has a genuine Apple battery

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