Problem with iphone SE battery

Iphone unable to verify this iphone has a genuine apple battery, but it has the factory battery and has never been oppened.


The phone restarts out of nowhere and now is not charging.

iPhone SE (3rd generation)

Posted on Dec 5, 2023 4:41 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2023 4:54 PM

This message can appear for several reasons, one them being a non-genuine battery has been installed. But, the same message can also indicate a possible problem with the original battery in the phone.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them run some checks and tests on the battery.


You can find a list of authorized service shops in your area by using this link......Find Locations


5 replies
Question marked as Top-ranking reply

Dec 5, 2023 4:54 PM in response to Juandreece

This message can appear for several reasons, one them being a non-genuine battery has been installed. But, the same message can also indicate a possible problem with the original battery in the phone.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them run some checks and tests on the battery.


You can find a list of authorized service shops in your area by using this link......Find Locations


Dec 6, 2023 12:23 PM in response to Juandreece

An explanation of that message is in the article 'About genuine iPhone batteries' --> About genuine iPhone batteries - Apple Support


"An Unknown Part  message will appear if the battery installation is incomplete or if the battery:

• Was replaced with a nongenuine battery

• Was already used or installed in another iPhone

• Isn't functioning as expected"


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with iphone SE battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.