My iPhone 15 says unable to determine if battery is genuine

Why is iPhone 15 battery is say unable to determine if my iPhone 15 battery is genuine apple part. And now my iPhone 15 is not charging again


[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Mar 25, 2024 7:17 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2024 1:10 PM

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected


From your not charging report I'd say the third item is a possibility. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



2 replies
Question marked as Top-ranking reply

Mar 25, 2024 1:10 PM in response to ifeoluwa33

A message about a non-genuine part is discussed in this support document: iPhone parts and service history - Apple Support

An Unknown Part message appears if the part installation is incomplete or if the part:

- Was replaced with a nongenuine part (e.g., you had it repaired with a third party service that did not use an Apple component)

- Was already used or installed in another iPhone

- Isn't functioning as expected


From your not charging report I'd say the third item is a possibility. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations


How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 15 says unable to determine if battery is genuine

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.