Why am I getting a 'Unable to determine if your iPhone battery is a genuine Apple part' notice after the latest update?

Unable to determine if your iPhone battery is a genuine apple part" notice after latest update. I did not replace my battery or has it been serviced. Why is this happening?


[Re-Titled by Moderator]

iPhone 13, 18

Posted on Feb 24, 2025 3:15 AM

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Question marked as Top-ranking reply

Posted on Feb 24, 2025 4:42 AM

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

1 reply
Question marked as Top-ranking reply

Feb 24, 2025 4:42 AM in response to firaol193

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support

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Why am I getting a 'Unable to determine if your iPhone battery is a genuine Apple part' notice after the latest update?

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