My battery is original when I bought the iPhone nothing has been changed. Why I get the message of not being original

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Mavis_2020 Author

Level 1

4 points

My battery is original when I bought the iPhone nothing has been changed. Why I get the message of not being original

I received this message in the new upgrade on the phone

Unknown Part

Unable to determine if your iPhone battery is a genuine Apple part. This could be because the part is non-genuine, not functioning as expected, or the installation is incomplete.

is original Apple battery nothing has been change on the phone. It was brand new when bought at the T-Mobile company

iPhone 12 Pro Max, iOS 17

Posted on Jan 18, 2024 7:25 PM

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Answer 1

Bob Timmons

Level 10

190,124 points

Jan 18, 2024 7:31 PM in response to Mavis_2020

not functioning as expected

That's the key phrase here. Diagnostics on the phone has determined that there may be a problem with the battery. It may or may not be a false alarm.

Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them run some checks and tests on the battery.

You can find a list of authorized shops in your area using the link just below:

Find Locations

Good luck

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My battery is original when I bought the iPhone nothing has been changed. Why I get the message of not being original

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