Why my phone has a battery problem

Why my phone said that unable to determine if my iPhone battery is genuine,Apple part

Posted on Jul 3, 2023 7:31 AM

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Posted on Jul 3, 2023 7:36 AM

An explanation of that message is in the article 'About genuine iPhone batteries' --> About genuine iPhone batteries - Apple Support


"An Unknown Part  message will appear if the battery installation is incomplete or if the battery:

• Was replaced with a nongenuine battery

• Was already used or installed in another iPhone

• Isn't functioning as expected"


Get Apple to examine your phone.


1 reply
Question marked as Best reply

Jul 3, 2023 7:36 AM in response to Jayson24_

An explanation of that message is in the article 'About genuine iPhone batteries' --> About genuine iPhone batteries - Apple Support


"An Unknown Part  message will appear if the battery installation is incomplete or if the battery:

• Was replaced with a nongenuine battery

• Was already used or installed in another iPhone

• Isn't functioning as expected"


Get Apple to examine your phone.


Why my phone has a battery problem

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