HomePod Multi-room Issues

We have 6 HomePods around the house, 3 gen1 and three minis. We used to have occasional issues with not being able to access one or other, or sound dropping out for no apparent reason. We now have a new router and the problem has worsened a lot. I spent half a day resetting the router, updating the HomePods and setting up as new. Still chaotic in terms of usage.


My thinking is that the HomePods are really not able to contend very well with dual band switching via the router, 5Ghz to 2.5 and vice-versa and the new router is more proactive on this front. Anyone have any advice on this front or care to share their experience with HomePod dropping out?

Posted on Apr 15, 2023 3:29 AM

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Apr 16, 2023 5:43 PM in response to korinthias

Hey korinthias,


We'd recommend reviewing this article as it provides steps to help resolve HomePod issues: If HomePod or HomePod mini isn't responding - Apple Support


"Check your Wi-Fi connection

HomePod and HomePod mini automatically connect to the same Wi-Fi network as your iPhone or iPad. To check your Wi-Fi signal strength:

  1. Open the Home app on your iPhone, iPad, or Mac.
  2. Tap or click HomePod. 
  3. Scroll down, or tap or click the Settings icon  and scroll down to Wi-Fi Network. The Wi-Fi signal strength indicator  appears next to your network name.

If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. Try moving your HomePod speaker closer to your router and remove potential sources of wireless interference.

If the signal strength indicator shows an exclamation point learn what to do.

Learn what to do if Siri on your HomePod says it can't connect to the internet


HomePod and HomePod mini support captive portal Wi-Fi networks that require additional sign-in steps, for example, those provided by hotels or dorms. Use your iPhone or iPad to connect to the network, then follow the onscreen instructions for setup.

The Wi-Fi signal strength indicator isn't supported on HomePod speakers connected to networks that block peer-to-peer traffic, like some captive networks. 


Restart HomePod or HomePod mini

  1. Open the Home app on your iPhone, iPad, or Mac that's signed in with the Apple ID that you used to set up HomePod.
  2. Tap or click HomePod.
  3. Scroll down, or tap or click the Settings icon  and scroll down.
  4. If you have two HomePod speakers set up as a stereo pair, select Restart HomePod. If your HomePod speaker is not set up as a stereo pair, select Reset HomePod, then select Restart HomePod. 

If you don't see an option to restart your HomePod, unplug it from power, then plug it back in and try again.

If HomePod still doesn't respond, reset it.


If HomePod or HomePod mini still isn't responding

If you still have issues using HomePod, contact Apple Support."


Thanks!

 

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HomePod Multi-room Issues

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