I am trying to reset a password for an old Apple ID. I get a pop-up that says cannot reset password, this, Apple ID is not valid or not supported.

I am trying to reset my password for an old Apple ID. I get a pop-up that says, cannot reset password this, Apple ID is not valid or not supported.

iPod touch

Posted on Apr 15, 2023 10:35 AM

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Question marked as Top-ranking reply

Posted on Apr 15, 2023 10:45 AM

Hello,


For help with that you need to contact Apple. Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


1 reply
Question marked as Top-ranking reply

Apr 15, 2023 10:45 AM in response to dptjoe

Hello,


For help with that you need to contact Apple. Contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


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I am trying to reset a password for an old Apple ID. I get a pop-up that says cannot reset password, this, Apple ID is not valid or not supported.

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