"The iTunes store is unable to process Gift Certificates at this time." What is this?

About 10 minutes before this occurred, I added $5.00 to my Apple account balance. I went to buy a bundle, which was $5.00, but when I double-clicked the side button and it processed, it gave the ChaTing! sound and gave me a check mark. But then right after, it gave me an error message saying this:

"The iTunes store is unable to process Gift Certificates at this time."

I've never encountered this before when I get free applications.

What's going on?


iPhone 12

Posted on Apr 15, 2023 12:13 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2023 12:22 PM

1.

"The iTunes store is unable to process Gift Certificates at this time."

Please check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

---

2.

Then try again.

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, the amount will be credited to your (1) Apple ID balance and (2) you need to set your Apple ID balance as your default payment.


1.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2)

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

1 reply
Question marked as Top-ranking reply

Apr 15, 2023 12:22 PM in response to Chris_985

1.

"The iTunes store is unable to process Gift Certificates at this time."

Please check the network connection:

You need to have a good Service and/or Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.


If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

 

---

2.

Then try again.

See -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, the amount will be credited to your (1) Apple ID balance and (2) you need to set your Apple ID balance as your default payment.


1.

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2)

Change, add or remove Apple ID payment methods

Change, add or remove Apple ID payment methods – Apple Support (UK)


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

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"The iTunes store is unable to process Gift Certificates at this time." What is this?

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