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My iPhone 12 keeps freezing and then turns off and eventually comes on again

Help please

iPhone 12, iOS 16

Posted on Apr 15, 2023 2:13 PM

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Question marked as Best reply

Posted on Apr 15, 2023 2:30 PM

What does the Battery Health / Maximum Capacity look like?

Settings > Battery > Battery Health > Maximum Capacity.


If Capacity is 80% or less, the battery needs to be replaced.


Perform a Forced Restart on the phone. Follow the instructions very carefully.

Force restart iPhone - Apple Support


There are 2 possible results with the Forced Restart:

1) The phone ruturns to normal operation

2) There is a hardware problem with the phone and it will need attention at the Apple Store or authorized Apple Service shop



3 replies
Question marked as Best reply

Apr 15, 2023 2:30 PM in response to lindylou222

What does the Battery Health / Maximum Capacity look like?

Settings > Battery > Battery Health > Maximum Capacity.


If Capacity is 80% or less, the battery needs to be replaced.


Perform a Forced Restart on the phone. Follow the instructions very carefully.

Force restart iPhone - Apple Support


There are 2 possible results with the Forced Restart:

1) The phone ruturns to normal operation

2) There is a hardware problem with the phone and it will need attention at the Apple Store or authorized Apple Service shop



My iPhone 12 keeps freezing and then turns off and eventually comes on again

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