Apple TV asking me to start a trial when I have a subscription

This happened on my Apple TV and I was able to fix by going to Settings > Users and Accounts > [User] > Subscriptions.

I had to sign in with my Apple ID then it loaded all my subscriptions.

Went back to Apple TV+ and everything was working normally.

I noticed the same issue tonight, asking me to sign up for a trial when i already had a sub.

Thankfully i was able to fix it quick, it had to do with verifying my payment method.

I went to settings > manage my payment settings and it said my card needed to be verified, even though it was the card i'd been using since creating the account.

Once i verified, which only took a few seconds surprisingly. I logged out and back in and everything was fine again.

Hope this helps someone.

This is really frustrating, and reading through the comments it sounds like there a various things to try depending on the device you're using. In my case, I was getting having the 'free trial' issue on my apple tv box even though I was signed in on my mobile device, and other things were syncing (like photos) via iCloud. I checked the updates section in 'settings>system>software updates' and even though auto update was enabled, I clicked 'Update Software' - and found that there was an update that the system hadn't automatically applied. I ran the update, went back to Apple TV and the issue was fixed.

I had a similar issue of constant “subscribe loop” on AppleTV app on Firestick. I resolved it by signing into Apple TV on my IPhone. Then I clicked on a continue watching program. Once it began playing, I was able to watch my shows and movies again on the firestick.

This would be the obvious answer but it doesn't solve the problem. I had to call Apple support and they had to reset my account.

This worked for me: Updated payment info, Signed out, signed in again, and finally could go through. Thanks for the tip.

Thank you, this worked. (Going to users > subscriptions > log in again)

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

• follow any additional prompts
• you should not be asked to sign in or asked to buy a subscription
• this worked like a charm. But you gave to have the original persons original email and

The answer to this whole issue is to have the original member who signed up with apple

- go to his/her settings

-select their name/apple ID/icloud/media/ purchases

-scroll down until you find “family sharing “

-add in family member and their email address

-this should then show up in the same place on the new family members settings.

• follow any additional prompts
• you should not be asked to sign in or asked to buy a subscription
• this worked like a charm. But you gave to have the original persons original email and password to work.

Had same problem because of multiple accounts. Called apple and they fixed it.

Hello JenM46,

You've already taken great steps to try resolving the behavior you're experiencing with your subscription. We recommend ensuring your subscription is active by following the guidance listed here: If you want to cancel a subscription from Apple - Apple Support

How to cancel a subscription on your iPhone or iPad

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap the subscription.

5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Should the behavior persist please reach out for assistance in your region here: Get Support

Regards.

I was able to fix this by loading the app, choosing account from the top menu, logging out and then logging back in

To fix the problem of not being able to sign into Apple TV,

*Have the person who signed up for the Account with Apple TV go to their settings,

• scroll down to Family Sharing

this should show tgat person’s name

• have that person add you and your information
• this should then show up in your settings as family Sharing
• that should do it! You should not need to sign in to Apple TV , it should open when you tsp on the app.

I figured it out. You have to open it on your phone under Apple TV.com and subscribe there first, Make sure your payment information is updated correctly, review the terms and accept and subscribe. then go back to your television and make sure the account is there under settings And link with the code.

I had to cancel my subscription in the app to get anything to play.

So backwards and I don't understand why that worked.