Apple TV asking me to start a trial when I have a subscription

This doesn't work. I'm signed in. My account is active. My subscription is active. My payment information is up to date.

It STILL asks me to start a free trial.

Why am I paying for this?

Same is happening to me

My subscription is up to date apple keeps asking for free trial and I just get the clock thing

My apple tv does the same thing and when I check the subscription as recommended it has the cancel subscription option which means it's still active but I cannot watch anything.

My Apple TV app on Roku just started doing this today, right when we were trying to watch the series finale of The Morning Show. It keeps asking me to "try apple TV+" but I am already on a 3 month trial that does not expire until Dec 13. Every time I try to "subscribe" it tells me I already have a subscription (which I do), so now I can't watch anything! This was all working fine for the last two months but just started this today. Is it because AppleTV+ is now $9.99 as of Oct 25, but my trial was set to start billing me at the $6.99 price (before y'all raised it)???

This happened on my Apple TV and I was able to fix by going to Settings > Users and Accounts > [User] > Subscriptions.

I had to sign in with my Apple ID then it loaded all my subscriptions.

Went back to Apple TV+ and everything was working normally.

Hello JenM46,

You've already taken great steps to try resolving the behavior you're experiencing with your subscription. We recommend ensuring your subscription is active by following the guidance listed here: If you want to cancel a subscription from Apple - Apple Support

How to cancel a subscription on your iPhone or iPad

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap the subscription.

5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Should the behavior persist please reach out for assistance in your region here: Get Support

Regards.

Had same problem because of multiple accounts. Called apple and they fixed it.

Exactly the same thing is happening to me. Super weird. Everything was working great for months and then it just stopped. I have an active subscription paid up to November 15th, which is then set to auto-renew at the new higher price, which is fine whatever, just let me use the service I paid for!

I spent quite a bit of time on chat and on the phone with Apple support last night but wasn't able to get it sorted. The customer service rep is meant to call me back tonight and let me know if they found any way to fix it.

Paid for the free trial for Apple TV and can neither watch on my MacAir, nor the APP on my COX Contour. Called Apple TV customer service to no avail and the wait was ticking time away from my paid free trail.