My Samsung home security cameras are no longer connecting to my iPhone 12

My home security cameras(Samsung) through wise-net is no longer connecting to my iPhones 12. I upgraded my WiFi, but still has the same network and password. I have reset my phone and even scan the bar code from the security set up on my camera. I followed all instructions, but still get this message; “FAIL TO CONNECT TO DEVICE.” “OR CHECK PERIMETER,” Can’t get a hold to anyone from wise-net or Samsung; even after leaving numerous messages. Can someone please help?


[Re-Titled by Moderator]

iPhone 12, 16

Posted on Apr 16, 2023 1:45 PM

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1 reply

Apr 18, 2023 4:09 PM in response to Smokey-0824

Hi Smokey-0824,


Thanks for posting in Apple Support Communities.


We understand your security cameras are not working with your iPhone. Make sure that your iPhone is updated with the latest software for the most recent performance fixes. If you're using your cameras with HomeKit, try the steps below:


If accessories from one manufacturer aren't responding

Check if your smart home accessories are responding in the Home app after each step.
1. Turn on Bluetooth in the Settings app on your iPhone or iPad, or in System Settings on your Mac.
2. Restart any accessories that aren't responding. You may have to take the batteries out of your accessory and put them back in.
3. Check the manufacturer's app to see if accessories that aren't responding in the Home app need a firmware update. If the accessories aren't responding in the manufacturer's app, you may need to reset them.
4. Restart any third-party bridges and all home hubs (HomePod, HomePod mini, and Apple TV) by unplugging then plugging them back into power.
5. Remove accessories that aren't responding from the Home app. Select an accessory, scroll down to accessory settings, and select Remove Accessory. If you don't see the option to remove the accessory in the Home app, it must be removed through the manufacturer's app. After you remove the accessories, follow the manufacturer's instructions to reset them and add them to the Home app again.
If your accessories still aren't responding, contact the manufacturer for support.


These steps are included in If your HomeKit or Matter accessory isn't responding in the Home app - Apple Support.


Regards.


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My Samsung home security cameras are no longer connecting to my iPhone 12

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