Forgotten Apple ID and find my device locked

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Level 1

4 points

Forgotten Apple ID and find my device locked

Hello. I bought a 9th generation ipad a few days ago in Bahrain, for my son. Unfortunately my kids put a passcode on it without telling me and they forgot it. I had to reset my iPad through my laptop, and now it's locked as it requires me to use the apple ID I created when I was setting up the iPad. Unfortunately I have forgotten that apple ID. I filled the activation lock support form, but they have denied my request.

I have all proof of ownership which I attached. I don't understand why there's not anyway to fix this matter? This is an iPad I own, yet just because I forgot the apple ID, I cannot use it? Is there anyway to fix this issue.

Please help, I'm really worried about this. Thank you!

Posted on Apr 16, 2023 9:29 PM

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Answer 1

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Limnos

Level 10

411,397 points

Apr 16, 2023 9:31 PM in response to waj_nad_86

Typically an Apple ID is an email address you have used.

This support article describes ways to find your Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support

or go directly to this link --> https://iforgot.apple.com/password/verify/appleid#

If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

Contact Apple for help with Apple ID account security - Apple Support

Also look in Keychain, and in a browser's security settings if you use it to automatically sign into Apple when using a browser.

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Answer 2

Limnos

Level 10

411,397 points

Apr 16, 2023 9:31 PM in response to waj_nad_86

Apple may have refused your request if you did not present a receipt from an official Apple retailer. Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

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Answer 3

waj_nad_86 Author

Level 1

4 points

Apr 16, 2023 9:38 PM in response to Limnos

thanks for your reply. I bought it from Carrefour Bahrain, and I attached the invoice.

my request was still denied. What else proof can I give them than the actual serial number and the invoice.

this is an iPad I own and I cannot use right now just because I forgot my Apple ID. This is really upsetting. I even have an sms from apple on my phone for a code which I entered on the iPad when I was setting it up.

there must be some way to fix this issue. I was not logged in from the Apple ID anywhere on my MacBook.

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Answer 4

Limnos

Level 10

411,397 points

Apr 16, 2023 9:56 PM in response to waj_nad_86

Well the other way was the one I posted which is try to remember the Apple ID.

I checked Apple's web site and Carrefour is listed as an authorized reseller. Apple should have accepted the original receipt from them. Contact Carrefour and make sure they registered the purchase with Apple.

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Forgotten Apple ID and find my device locked

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