Word

If you are having difficulty with your Office 365 subscription, you’ll need to understand to whom you have arranged the subscription. Your monthly billing should identify who you are paying…

If you have your Office 365 subscription directly with Microsoft, you’ll need to seek assistance from Microsoft.

If instead you have subscribed through Apple, you can access your subscription/billing with Apple. The following links should help you to both identify and manage any recurring Apple service subscriptions associated with your AppleID account:

If you want to cancel a subscription from Apple - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support

Subscriptions and Billing - Official Apple Support

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

If you are unable to use the Word App, ensure that you have signed-in with your Microsoft username and password. This Microsoft support page describes how…

https://support.microsoft.com/en-us/office/install-and-set-up-office-on-an-iphone-or-ipad-9df6d10c-7281-4671-8666-6ca8e339b628

You’re very welcome.

If you get stuck, don’t hesitate to return; I or other senior contributors will try to help where we can.